Head of Cx Design Group

**We are looking for the bold** - those willing to respectfully share their ideas and listen to others. **We seek out the innovators** - those who challenge the status quo when their vision requires a new way of thinking. **We reach for the collaborators** - those who understand that a diverse team is stronger than any one individual. **We seek the self-motivated** - those who ask questions, and never stop looking at what's next. Members of the GM Europe Team will be pioneers in the EV movement, energized to connect people to what matters and create a movement towards a better, more sustainable future for all. Our passion fuels our focus to be the best.

Our GM Europe Customer Experience & Connectivity Team is seeking a Head of CX Design Group - Europe to serve as the primary design thought leader in the execution of D2C experiences across a range of channels. Our studio creates customer-facing digital experiences across multiple brands and platforms, touching millions of lives across retail, in-vehicle, web, mobile, and wearable interfaces.

**Key Characteristics**:

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Leadership**:You play critical role during start-up phase as a key strategic individual contributor, partnering and collaborating with design leadership to deliver on our mission.
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Operational Effectiveness**: You don't just walk the walk and talk the talk, you build relationships and get things done. You'll develop strategic partnerships, plan work thoroughly, and balance demands from all directions.
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Superb Communication Skills**: You can communicate broad concepts as well as fine detail through written and graphical media. You can simplify complex systems, requirements, and plans into digestible insights that drive the work forward without missing key information.
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Outstanding Collaboration Skills**:You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work successful.
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Comfort with** **Ambiguity**: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.
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A Keen Eye**: You are quick to recognize UI patterns and inconsistencies and understand how to connect the dots.
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Mentorship**: You inspire others to achieve a common vision. And guide them when the path isn't clear cut. You know how to plan and secure relevant training and professional development for others and can identify how to make the Europe team flourish.

**Responsibilities**:

- Serve as the GM design lead for Europe D2C by setting the tone and working with technical, marketing, and agency partners to drive human-centered design decision-making across a number of platforms and programs
- Define and direct the process for evolving D2C over time, optimizing presentation and functional behavior to meet customer needs
- Leverage existing and emerging design systems to create cohesive cross-channel D2C experiences for entire product portfolio
- Collaborate with design leadership to define operating standards for our studio and lead the continuous improvement of processes and outcomes in a rapidly evolving corporate environment
- Manage and grow a team of product/user experience designers to define, design, and deliver D2C experiences for retail, in-vehicle, web, mobile, and wearable interfaces
**Additional Job Description**

**Requirements**:
- Bachelor's degree in HCI, Product Design, IT, Business, Engineering, Communications, or related discipline
- Proven track record of designing and delivering successful eCommerce experiences
- Strong understanding of user experience expectations in / across the European markets
- Strong portfolio with work samples showcasing expertise in user experience design, creativity, and depth of thought
- Exceptional communication skills and the ability to articulate design decisions and rationale with clarity and objectivity; experience presenting to diverse audiences including senior leadership
- Solid understanding of the user experience design process, SCRUM / Agile methodologies, and software development lifecycles

**Preferred Qualifications**
- Master's degree in HCI, Product Design, IT, Business, Engineering, Communications, or related discipline

LI-LV1

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every empl