Head of Digital Product Management

About the GM Europe Customer Experience & Connectivity Team
Members of the GM Europe Customer Experience & Connectivity Team will be pioneers in the EV movement, energized to connect people to what matters and create a movement towards a better, more sustainable future for all. Our passion fuels our focus to be the best - a Customer Experience icon inspiring trust, passion, and confidence in our brands. We put employee and customer safety first - always We act as one team, driven to make everything and everyone around us better. We love delighting customers, bringing together the most innovative, digitally centric human experiences customers love. We strive for excellence through empowered teams, business agility, and continuous learning resulting in a most admired place to work.
About the Position:
**Key Leadership Requirements**:

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Customer-Obsessed Mindset**: Ability to leverage insights and build relevant product roadmaps to drive customer preference and excellence for GM's ownership experiences. Possess customer-centric approach with ability to leverage customer journey mapping, customer personas, empathy interviews, and competitive analysis to deliver value to our customers.
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Growth Mindset & Strategic Thought Leadership**: Ability to embrace the 'art of the possible' to create organizational change and impact allocation of resources. Possess business and strategic acumen with ability to communicate broader business vision to cross-functional and technical teams.
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Team Building & Leadership**: Ability to lead and influence at all levels. Possess strong partnership skills with a history of collaborating across organizational boundaries, working with and influencing others, and creating clarity from confusion.
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Outcome-Oriented**: Ability to clearly articulate desired outcome(s). Possess ability to assess complex situations quickly, assess risks and be decisive. works collaboratively to create a path to achieve it.
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Business Acumen**: Ability to formulate a strong POV and adjust plans strategically in a changing environment. Possess strong CX strategic acumen and business agility.
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Analytical**: Ability to effectively communicate and translate business needs to technical partners. Proactively identifies and resolves problems in a timely manner. Can synthesize complex or diverse information, use intuition and experience to complement data.
**Key Responsibilities**:

- Ensures integrity of Europe D2C customer experience and customer journey with the CX organization
- Manages and nurtures the Product Management discipline amongst all Europe D2C Product Managers
- Creates a compelling vision of an epic, economic priorities, and consistent feature/capabilities
- Works with Europe D2C Tech Lead and D2C Head of CX Strategy to develop Objectives and Key Results (OKRs)
- Aligns software product strategy with D2C business strategy
- Owns Europe D2C level digital and non-digital product strategy & product roadmaps to achieve OKRs
- Works with the D2C Product Managers to define the Product Area OKRs
- Aligns Europe D2C OKRs horizontally across channels and dependent products
- Manages and nurtures the Product Management discipline amongst all D2C Product Managers
- Responsible for quality of Epics as required
- Ensures all approved Epics have a lean business case, business hypothesis, leading indicators and OKRs
- Coordinating Epics through portfolio Kanban process
- Helps fill-in-gaps that occur when epics (container for significant solution development initiative) descend from top of the organization for implementation
**Additional Job Description**

**Required Qualifications**:

- Bachelor's degree required
- Strong understanding of European consumer, shopping and purchasing behaviors, digital experiences, etc.
- Product management experience, especially in the digital space
- Familiarity or experience with product lifecycle management
- Knowledge of D2C business model
- Capacity to consolidate multiple sources of disparate information into easy-to-understand views for leadership
- Ability to translate global and regional trends and insights into meaningful product attributes
- Propensity to influence and implement ideas cross functionally with appropriate level of regionalization
- Capability to develop product roadmap and lead product from concept to market launch
- Experience with agile product development practices
**Preferred Skills**:

- Customer Focus - ability to gather customer insights and prioritize product features appropriately
- Cross functional collaboration skills and the ability to handle ambiguity
- Organizational and learning agility
- Business and technical acumen
- Prior Experience in working with/for D2C automotive retail
**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the