Cx Researcher

vor 1 Woche

Schweiz Migros Online Vollzeit

Are you longing to work in an organization that truly values CX? Join our interdisciplinary team and let’s build a neat grocery shopping experience We are looking for an experienced researcher with a positive mindset and a strong focus on user-centricity.**Migros Online**:

- Migros Online AG - Zurich
- Limmatstrasse 152
- 8005 Zurich
- **Calculate route**

**What impact do you have?**:

Plan and conduct diverse qualitative and quantitative studies (e.g.surveys, in store studies, qualitative interviews, usability tests, card sorts etc.).
Reveal customer pain points and needs and communicate them within the company.
Work together closely with UX Design, UX Writing, Data Analysts, Engineers and Product Managers to build a product that integrates online and offline shopping into one digital supermarket experience.

**What do you offer?**:
**Completed degree (university / university of applied science / higher technical college)**:

HCI/Computer Science, Psychology, Social Sciences, Human Factors or work experience in a similar field with a strong focus on UCD, UX and digital products

**At least 1 year of experience**:

in the field of User Experience and/or Customer Experience Research, Innovation
- and Product Development or similar

**English (business fluent)**:
**Swiss German (fluent)**:
**French (beneficial)**:

German and Swiss German is a must. Ability to conduct studies in French is a huge plus.
You love talking to customers to understand their pains and needs. You conduct your own studies to optimize the customer experience.
You live and breathe CX. You value user research and insights above opinions.
You enjoy working collaboratively and leave your ego at home.
You take action and responsibility.
A positive mindset and excellent communication skills.

**What do we offer you?**:
**Central working location**:

- Offices close to the train station, in the center of Zurich

**Mobile flexible working model**:

- Work at home or in different locations with flexible schedule based on your position

**Maternity/paternity leave**:

- 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%

**Mobility**:

- Participation in the costs of purchasing a public transport pass

**Mobile phone subscription**:

- Cell phone subscription at attractive rates

**Show more**:
**Find out more about the company**

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