Data Applications Support Manager

vor 2 Wochen

Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

**About the team you are joining**

**What your day would be like**

You will ensure that all business and I&D teams follow the IATA devops process. You will suggest and lead continuous improvement activities around it.

Methodology will be ITIL and Agile (Scrum and Kanban).

Main responsibilities will be

Management and coordination of Application support services lifecycle end to end:
Have all the process; back-to-back; under your radar and make sure all main service KPI are being fulfilled and properly tracked.
Make escalations on time in case we are having exceptions.
Suggest and lead continuous improvement actions around current process.

Coordination with I&D and Business stakeholders:
Manage the regular reviews of service satisfaction with our business customers
Be the escalation point around service delivery to business stakeholders.
Provide periodic feedback and reporting to business stakeholders.
Lead communication and coordination with business and I&D stakeholders to make sure required resources are aligned and priorities across-function.
Work closely with Data team to address specific needs.

I&D Partner coordination:
Manage and guide the outsourced support and vendor teams, In line with IATA guidelines and processes.
Ensure performance reviews against SLA and contract, as well as quality assurance of delivered output by vendors are done regularly.
Lead continuous improvement actions around the vendor team.
Manage IATA vendor contracts.

Budget, planning and reporting:
Align priorities and action plans with key stakeholders.
Keep track of budget, cost approvals, invoices, and cross-charges

We would love to hear from you if

You have technical background to discuss and challenge technical solutions around a Data or BI product.
You are a self-starter, dynamic, flexible, adaptable, team-oriented, and able to work effectively under pressure in a fast-paced environment.
You have experience in managing remote teams.
Bachelor’s degree in technology or project management related field.
ITIL and Agile certifications are desired but not mandatory.

Travel Required: N

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

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