Customer Service Representative

Catalent Pharma Solutions is the leading global provider of advanced delivery technologies and development solutions for drugs, biologics and consumer health products. With over 80 years serving the industry, Catalent has proven expertise in bringing more customer products to market faster, enhancing product performance, and ensuring reliable clinical and commercial product supply.

For our site in Cham, Switzerland, we are currently looking for a** Customer Service Representative**

The** Customer Service Representative **will report to the Customer Service Manager

**The Role**

Order to Cash process:

- Customer order reception and control (Bill to address, ship to address, VAT number, product code, quantity ordered, product MOQ, product valid price, payment term, order requested date and product LT.
- Customer order placement (Order placement in the ERP system, work Order and S7 line creation, sales order confirmation printing and sales order confirmation shared with the customers).
- Customer order follow-up (Weekly review of the orders status with the manufacturing sites and weekly update of the open orders to the customers.
- Customers orders available & released for shipment (Reception of the shipping documents from the manufacturing sites, such as CoAs, PLs, Delivery Notes and site invoices)
- Customer orders invoicing (Commercial invoicing in the ERP system, invoice printing and commercial invoice shared with the customer).

Contract Billing process:

- R&D invoice reception from the manufacturing sites (Manufacturing site invoice revision against the R&D contract and quotation - Invoice rejection in case of mismatch).
- R&D invoice from the manufacturing sites processing (Fulfilment of the miles stone completion activities in the ERP system).
- R&D from Cham (Finance prints the R&D invoices and shares them internally. Final R&D invoices send to the customers by CSR).

Quality Inspection process:

- Customer folder creation (Creation of a new customer folder in the Cham network and shared folder for any new order).
- Audit documents storage (Storage of all the documents related to the new customer requirement such as: Customer purchase order, Catalent Cham sales order confirmation, Catalent Cham purchase order to the site for not interconnected sites, manufacturing sites CoAs, manufacturing sites PLs, manufacturing sites delivery notes, manufacturing sites invoices, Catalent Cham invoices and forwarder temperature log (only for CIF, CIP, DAT and DDP shipments).

Internal administrative and documentary process:

- Assistance and support to the Quality Department during a quality inspection/audit.
- Assistance and support to the Finance Department during a finance inspection/audit.
- Assistance and support to the FSS and Cham office to collect all the AR on time.
- Assistance and continuous interaction with “internal customers”, such as Planning, R&D, QA, QC, Warehouse and Shipping Dept.

**Why you should join Catalent**:

- What we offer is an exciting role, a chance to grow and learn new skills in a global company, and in the most challenging quality environment within the pharma industry - a sterile business
- Multicultural environment in Cham
- Potential for personal development within an international company
- Defined career path and annual performance review and feedback process
- Competitive annual salary
- Pension plan
- 25 days legal holidays

**Catalent’s standard leadership competencies that are used to interview and for Performance & Development**:

- Leads with Integrity and Respect
- Delivers Results
- Demonstrates Business Acumen
- Fosters Collaboration and Teamwork
- Champions Change
- Engages and Inspires
- Coaches and Develops

**Catalent offers rewarding opportunities to further your career** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone’s safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

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