Customer Service Leader

**Catalent Pharma Solutions** is the leading global provider of advanced delivery technologies and development solutions for drugs, biologics and consumer health products.

At our site in Cham we are looking to recruit an

**Customer Service Leader (f/m/d)**

**The main responsibilities are the following**:
Support the CSRs in the operational and administrative activities:

- Management of the ERP system (Order placement, order update/modification, Invoice issuance)
- Management of the internal and administrative request (Documentation, IT ticket, personal scheduled - days to bemworking from home and days to be working in the office)
- Lead and support in the on-boarding of new CSRs leading and training them in the operational activities (Order to Cash process, Contract Billing process and Quality Inspection Process)

**Order to Cash process**:

- Customer order reception and control (Bill to address, ship to address, VAT number, product code, quantitymordered, product MOQ, product valid price, payment term, order requested date and product LT
- Customer order placement: Order placement in the ERP system, work Order and S7 line creation, sales ordermconfirmation printing and sales order confirmation shared with the customers
- Customer order follow-up: Weekly review of the orders status with the manufacturing sites and update of the open ordersmto the customers
- Customers’ orders available & released for shipment: Reception of the shipping documents from the manufacturing sites,msuch as Certificate of Analysis (CoA), Packing List (PL), Delivery Notes and site invoices

**Contract Billing process**:

- R&D invoice reception from the manufacturing sites (Manufacturing site invoice revision against the R&Dmcontract and quotation - Invoice rejection in case of mismatch)
- R&D invoice from the manufacturing sites processing (Fulfilment of the miles stone completion activities in the ERP system)
- R&D from Cham (Finance prints the R&D invoices and shares them internally. Final R&D invoices send to the customers by CSR)

**Quality Inspection process**:

- Customer folder creation (Creation of a new customer folder in the Cham network and shared folder for any new order)

**Customer purchase order, Catalent Cham sales order confirmation, Catalent Cham purchase order to the site for not**
**interconnected sites, manufacturing sites CoAs, manufacturing sites PLs, manufacturing sites delivery notes,**
**manufacturing sites invoices, Catalent Cham invoices and forwarder temperature log (only for CIF, CIP, DAT and DDP**
**shipments).**

**Internal administrative and documentary process**:

- Assistance and support to the Quality Department during a quality inspection/audit
- Assistance and support to the Finance Department during a finance inspection/audit
- Assistance and support to the Financial Shared Service (FSS) and Cham office to collect all the AR on time
- Assistance and continuous interaction with “internal customers”, such as Planning, R&D, QA, QC, Warehouse and Shipping

**Required Skills and Qualifications**:

- Secondary degree as a minimum, but bachelor’s degree preferred
- 3-5 years’ experience in customer service or in any other supply chain area
- Experience in pharma industry and/or contract manufacturing organization preferred
- Fluent in English. (Fluent in any other language is a plus)
- APICS CPIM certification a plus
- Excellent communication and Active listening skills
- Proactive and collaborative personality
- Team player
- Detail-oriented
- Result focused & Problem solving
- Hard-working and resourceful, thrive under pressure
- Analytical skills and affinity with numbers
- Ability to manage and retain technical information

**Position Benefits**:

- Competitive annual salary
- Excellent pension plan and accident insurance coverage
- Free parking
- Public transportation support
- Multicultural environment in Cham

**Catalent offers rewarding opportunities to further your career** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

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