Retail Service Development Lead
vor 15 Stunden
OverviewRetail Service Development LeadDo you have service experience with electro-mechanical systems (e.g. automotive, ebikes)?Are you familiar with the technical support needs of retailers – specifically their warranty systems / claim tools?Do you have proven experience in rolling-out service education programs and tracking completion?Have you reduced field failure rates and customer downtime through proactive service campaigns?Have you been responsible for hitting revenue targets from the sale of service or warranty plans?Are you a natural communicator / influencer that can bring multi-cultural teams together to drive change?If you were able to answer “Yes” to these questions, we want to talk to youHow you’ll make a differenceRoutinely benchmark brand service experience through personal store visits, surveys & retail panel reviews.Develop and roll out a tiered service-level system for retailers - clearly defining store requirements, capabilities, and standards at each level.Drive adoption for a globally aligned retail service education program - focusing on diagnostic training, service standards and toolchain adherence - working with our internal 'Specialized University' team of content creators.Create and manage an audit system to track retailer service performance - including mystery shops, checklists, and performance metrics. Deliver KPIs and regularly report-out to the team.Identify, develop and execute service-based revenue opportunities such as extended warranties, branded maintenance packages or insurance products.Regularly partner with the Service Operations team to create gap analyses against current state - identifying opportunities for improvements in systems, tools & technical trainingChampion the service management & diagnostic needs of retailers / riders by submitting system or process requirements to our digital teams.Partner with field service experts to update & align preventative maintenance plans ahead of new bike launches.Partner with sales, marketing, and product teams to align service initiatives with broader business goals and customer experience standards.What you need to win5+ years experience in the motor / bicycle industry, with a strong focus on service or business developmentProven experience building or scaling service programs in a retail environmentStrong understanding of bicycle mechanics, shop operations, and customer service best practicesProject management experience / certification, including experience across countries / remote etc.Excellent interpersonal and influencing skills, a self-starter with strategic mindset and strong executional abilitiesAnalytical mindset with the ability to assess performance and implement data-driven improvementsWillingness to travel domestically up to 30% (Valid driving license required)Passion for bikes; driven to make an impact for ridersPreferred Qualifications / ExperienceUniversity degree or diploma in relevant field (Engineering, mechanics, electronics, service business)Experience with service leveling or certification programs (e.g., Shimano S-Tec, SRAM Technical University, )Project management certification (PMP, PMI etc)Background in adult education or training developmentFamiliarity with Confluence, Jira, SalesforceFamiliarity with CRM or service management toolsMulti lingual is a plus (English, German, French)Office PolicyThis role can be located in one of the following locations : Dorking UK, Arnhem, NL, Holzkirchen, DE, or Cham, CH.In office 3 days per week. (Tues, Wed, Thursday) #J-18808-Ljbffr
-
Retail Service Development Lead
vor 2 Wochen
Cham, Schweiz Specialized Bicycle Components VollzeitOverviewJoin to apply for the Retail Service Development Lead role at Specialized Bicycle Components.SummaryThis role is responsible for elevating the service experience at retail stores (owned & independently run) and for deploying new service products. Partnering with in-country retail specialists & account managers, you will develop practical ways to...
-
Retail Service Development Lead
vor 2 Wochen
Cham, Schweiz Specialized VollzeitRetail Service Development LeadSUMMARY Do you have service experience with electro-mechanical systems (e.g. automotive, ebikes)? Are you familiar with the technical support needs of retailers – specifically their warranty systems/claim tools? Do you have proven experience in rolling-out service education programs and tracking completion? Have you reduced...
-
Retail Service Development Lead
vor 1 Woche
Switzerland, Cham (Office) Specialized Vollzeit CHF 80'000 - CHF 120'000 pro JahrRetail Service Development Lead"Driving improvements in service maturity & revenue across our global retail network."SUMMARYThis role is responsible for elevating the service experience at retail stores (owned & independently run) and for deploying new service products. Partnering with in-country retail specialists & account managers, you will develop...
-
Global Retail Service Lead
vor 1 Woche
Cham, Schweiz Specialized VollzeitA leading bike manufacturer is seeking a Retail Service Development Lead in Cham, CH. The ideal candidate has over 5 years of experience in the motor or bicycle industry, specifically in building service programs. This role involves developing service education, managing performance audits, and driving service-based revenue opportunities. Strong project...
-
Team Lead SAP Development 100%
Vor 6 Tagen
Cham, Schweiz AMAG Group VollzeitTeam Lead SAP Development 100%AMAG GroupChamFührungskraft Erste EbeneITVollzeitWir bewegen und begeistern Menschen. Einfach. Nachhaltig. Voraus.Die AMAG Informatik in Cham ZG verantwortet mit ihren ca. 200 Mitarbeitenden für alle Konzernbereiche die gesamte IT-Wertschöpfungskette, vom Projekt über die Entwicklung und Integration bis hin zum Betrieb und...
-
Team Lead SAP Development 100%
vor 13 Stunden
Cham, Schweiz AMAG Group VollzeitTeam Lead SAP Development 100% AMAG Group Cham Führungskraft Erste Ebene IT Vollzeit Wir bewegen und begeistern Menschen. Einfach. Nachhaltig. Voraus. Die AMAG Informatik in Cham ZG verantwortet mit ihren ca. 200 Mitarbeitenden für alle Konzernbereiche die gesamte IT-Wertschöpfungskette, vom Projekt über die Entwicklung und Integration bis hin zum...
-
Controller/-in Retail 100%
vor 2 Wochen
Cham, Schweiz AMAG Group VollzeitController/-in Retail 100%AMAG GroupChamBerufserfahrungFinanzen, ControllingVollzeitWir bewegen und begeistern Menschen. Einfach. Nachhaltig. Voraus.Mit über 90 Standorten schweizweit steht die AMAG Retail in direktem Endkundenkontakt und umfasst alle AMAG Garagenbetriebe, Carosserie Center und Occassions Center. Du übernimmst eine zentrale Rolle im...
-
Lead SAP Development: Drive ERP
vor 1 Woche
Cham, Schweiz AMAG Group AG VollzeitEin führendes IT-Unternehmen in Cham, Schweiz sucht einen Team Lead für das SAP Development. In dieser Rolle agierst du als Schnittstelle zwischen Business und Entwicklung, führst innovative Projekte und unterstützt dein Team in einem dynamischen Umfeld. Du bringst mindestens zehn Jahre relevante IT-Erfahrung und umfassendes Wissen in SAP mit. Diese...
-
Controller/-in Retail 100%
vor 2 Wochen
Cham, Schweiz AMAG Group VollzeitController/-in Retail 100% AMAG Group Cham Berufserfahrung Finanzen, Controlling Vollzeit Wir bewegen und begeistern Menschen. Einfach. Nachhaltig. Voraus. Mit über 90 Standorten schweizweit steht die AMAG Retail in direktem Endkundenkontakt und umfasst alle AMAG Garagenbetriebe, Carosserie Center und Occassions Center. Du übernimmst eine zentrale Rolle im...
-
Team Lead SAP Development 100%
vor 1 Woche
Cham, Schweiz AMAG Group VollzeitWir bewegen und begeistern Menschen. Einfach. Nachhaltig. Voraus. Die AMAG Informatik in Cham ZG verantwortet mit ihren ca. Mitarbeitenden für alle Konzernbereiche die gesamte IT-Wertschöpfungskette, vom Projekt über die Entwicklung und Integration bis hin zum Betrieb und Support. Du willst die Zukunft unserer SAP-Lösungen aktiv mitgestalten und dabei...
