HRis Operations Manager for Talent Acquisition

vor 1 Woche

Zurich, Schweiz ABB Vollzeit

**HRIS Operations Manager for Talent Acquisition**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
IS Service Owner HR

**Your responsibilities**:

- Is responsible for day-to-day execution of all support and maintenance services within defined scope (global HR system - Talent Acquisition area) and accordingly to ITIL v4 standards, overseeing performance of suppliers (SLA, KPI and other defined measures), acting as SME for Service Owner.
- Plays an active role in ensuring Infrastructure hygiene (by coordinating work of other IS teams), availability and performance of systems, including adherence to all security standards and other IT controls (ITGCs, RoPs, etc).
- Supports resolution of high severity incidents and critical situation, including managing escalations. Controls IS Supplier(s) in finding the root cause of incidents and implementing corrective actions via proper change implementation process.
- Collaborates with other IS teams and other HR IS teams. Is involved and/or co-lead releases, deployments, patching cycles, following DevOps standard.
- Is responsible to organize and manage proper system documentation (with collaboration with System Architect) and makes sure that ABB IS CMDB consists proper and up to date data, as well as ServiceNow as main ticketing system.
- Seeking constant improvements, enhancements, and optimizations through execution of Continuous Service Improvement process.
- Supports in contract changes and definition of new contract for the operational activities (scope, measures, procedures, etc.)

**Your background**:

- Understanding of ITIL concept, managing supplier via managed services model through different contractual metrics.
- Background and experience in one or more technology areas: IT infrastructure, SAP solutions, DevOps, engineering and software architecture design.
- Familiar with ServiceNow and able to optimize and review: Incident Management, Problem Management, Service Requests and all processes related to domain service delivery.
- Compliance, security, SOX, GDPR and other corporate standards and IS Policies.
- Reporting operational metrics and PowerBI as a plus.
- Fluency in English is essential (written and spoken)

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