Service Coordinator

Vor 7 Tagen

Zug, Schweiz LHH Vollzeit

We are looking for a proactive individual for our service organization as a **Service Coordinator (M/F/d)**. You will act as the central control point and contribute significantly to optimal resource allocation and the highest customer satisfaction in hospital and laboratory environments.

**Tasks & Responsibilities**:

- **Short-term scheduling**: Coordination of urgent service calls for medical-technical systems as well as management of internal and external service requests
- **Long-term planning**: Support resource planning for maintenance, modifications, and installations; assist with absence, vacation, and on-call scheduling of service technicians
- **Interface management**: Act as a key link between the customer, Customer Service, and Sales
- **Process control**: Optimal use of CRM and other tools to manage service delivery; continuous process optimization and active participation in projects
- **Capacity management**: Monitor and help design measures to avoid personnel or technical bottlenecks
- **Customer focus**: Act with a customer-oriented mindset and maintain business relationships

**Your profile**:

- Ideally, a commercial or technical vocational background
- Proven experience in scheduling in a technical or medical-technical environment (**)
- Strong organizational skills, stress resilience, and prioritization ability (**)
- Proficient in CRM systems and MS Office or gSuite (**)
- Strong data affinity and high quality orientation (**)
- High social competence and confidence, even in stressful situations
- Strong assertiveness
- Excellent German (fluent) and good English; ideally good knowledge of French or Italian

**General Information**:

- Start Date: ASAP
- Latest Possible Start Date: 01/05/2026
- Planned Duration of Employment: 1 year
- Workplace: Rotkreuz
- Workload: 100%

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