Customer Support Agent

vor 1 Tag

Zurich, Schweiz SIX Group Services AG Vollzeit

SIX Group Services AG Zurich, SwitzerlandPosted 3 hours ago Hybrid Permanent Competitive
- Zurich | working from home up to 60% | Reference 5504
- With a firm base in your financial markets expertise, including domain knowledge within the customer types and their activities in the areas of Asset Servicing/Back office, Middle Office, Portfolio/Fund Management and Investment Advisory you will be able to leverage your thorough understanding of Support and your customer centric mindset to the max.
- As a Customer Support Agent, you will work across our global product portfolio supporting clients directly. You will be part of a team that collects feedback from sales and our clients, consolidates the information and creates insights and analytics that makes products and sales thrive and grow. You will have a key role in supporting technical (IT) driven changes and migrations and be the link between Customer Support and our customers. You are capable of alternating between team and autonomous work, you are sensitive to cultural differences and leverage your communication and negotiation skills to establish networks among possible providers and consumers of the information you are responsible for. Geared with input from both internal and external clients, you will consolidate information on all SIX offerings into the Global Product Catalog and making sure our internal communication is effective and of the best quality.**What You Will Do**
- technical migrations combined with customer focused, technical support
- customer presentations and providing clear communication and reports
- identifying, understanding and communicating opportunities to support the overall company strategy
- opportunities to improve efficiency within Product Management

**What You Bring**
- financial markets experience operating in a relevant job role
- ability to interview, observe, analyze and document user needs or technical workflows
- knowledge how to conceptualize and synthesize complex technical problems and explain complex technical topics in a simple manner
- experience in collaborating and negotiations among stakeholders of diverse background
- fluency in German (both verbal & writing) as well as very good English skills. French is a plus

If you have any questions, please call Alisha Thoma at +41 58 399 53 34.- Job ID 5504

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