Account Manager

Team
- Customer Success

Location
- Remote/Full-time

About Scalable Solutions
- Since 2013, Scalable Solutions has been at the forefront of the blockchain and digital asset revolution, building secure, scalable, and compliant infrastructure for clients around the world.
- We aim to reshape the future of finance by bringing the most advanced technologies to traditional banks, fintechs, and other financial institutions. Our solutions — from trading platforms to digital asset custody infrastructure — are trusted by some of the largest and most respected players in the industry.
- We believe that blockchain will fundamentally transform how people move money, buy, sell, and shop — and we’re committed to enabling that transformation through cutting-edge products and deep technical expertise.
- We’re looking for highly skilled individuals who share our passion for technology and want to help us build the future of finance — one powerful product at a time.

About the role

We are looking for a proactive Account Manager to join our team.

Job description
- Respond promptly to inquiries, providing clients and partners with clear explanations of operational activities and service levels. Monitor timelines and facilitate information exchange as needed
- Conduct negotiations, find compromises, and ensure effective communication and coordination to resolve issues between clients, support, and development teams
- Assist in task formulation, provide guidance to less experienced team members, and train functional teams
- Organize incoming information to maintain consistency in service delivery and ensure contract compliance
- Collect, analyze, and present statistical data and trends related to service levels and operational efficiency
- Build long-term client relationships based on their strategic objectives
- Handle high-intensity workloads and maintain flexibility in scheduling

**Qualifications**:
You have:

- A strong ability to learn quickly and independently, structure information, identify key insights, and understand real needs from brief statements, with the ability to ask the right follow-up questions
- Exceptional communication skills, stress resilience, and experience in conflict resolution with a creative approach

Highly preferred:

- Strong skills in managing large volumes of information, prioritizing tasks, and solving problems. Ability to handle a dynamic workload while proactively communicating progress
- Initiative and a drive to improve existing processes and develop new ones
- Proficiency in both spoken and written Russian and English (C1 level)

What we offer
- Work from anywhere — you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi
- Competitive salary — based on your skills, experience, and professional background
- Flexible time-off — take paid time off and holidays when you need them, with flexibility to suit your schedule
- Partial sport compensation — we support a healthy lifestyle by covering part of your fitness or sports expenses
- Partial education compensation — we help cover the cost of courses, certifications, and other learning opportunities
- Relocation support — we assist with your move to Tbilisi if you decide to relocate
- Lunch compensation — we fully cover daily lunch expenses for our employees in Tbilisi

Compensation range

Our values for applicant
- Smart & Structured thinking
- Intelligent, scholarly and intellectually curious
- Confident and supports perspectives with logical arguments
- Great analytical skills and structured thinking
- Responsibility
- Executes meticulously and completes highly-rated deliverables
- Takes ownership of and full responsibility for results
- Energy & Enthusiasm
- Positive mindset and attitude
- Energy (drive, passion, excitement, active involvement)
- Likes to work hard and take on difficult tasks
- Name

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