Customer Support

Vor 5 Tagen

Baden, Schweiz Finastra USA Corporation Vollzeit

**Responsibilities**:
**Finastra: who are we?**

Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today: spanning retail banking, transaction banking, lending, capital markets and treasury. We are the third largest FinTech Company in the world.

**Who are we looking for?**

As part of our Project Management Team based in Baden, Switzerland, we are looking for an experienced, motivated and self-directed Technical Project Manager who is looking forward to working in a dynamic team and be part of a successful and multicultural organization.

**Customer Support / Customer Care**:
**Responsibilities & Deliverables**:
**Required Experience**:

- Qualified customer support in an international environment in the areas of SIC/euroSIC, SECOM, SWIFT and transaction filters in our 'ServiceBureau'
- Receiving, processing and solving 1st-level customer inquiries
- Coordination and escalation to 2nd level support;
- Classify, edit and document tickets and pass them on to 2nd or 3rd level support
- Bug detection and support of the product development in the analysis and solution finding of problems
- Maintenance of the ticket system
- Participation in regular shift work (mornings/evenings) and on-call service (picket)

**Required Experience**:

- Banking experience in payment transactions
- First experience in back office / customer support
- Knowledge of payment transactions such as SIC/euroSIC, SECOM and SWIFT is a plus
- Customer and solution-oriented mindset and good communication skills
- Quick comprehension, analytical thinking skills and the ability to recognize complex relationships
- Swiss German at native level, good knowledge of English (French an advantage)
- Flexibility in terms of working hours
- Ability to work independently

**What will work well with our team?**
- We take a pragmatic approach to our work in an environment that blends fun with professionalism
- Good communication skills and easy-going manner
- We strongly believe in a team with great attitude and positive mindset working in an open and collaborative culture
- Passion to produce great quality software and seeing innovation ideas coming quickly to market
- Understanding of FinTech environment/software products

**What we offer**:
A challenging and interesting role in an international, matrix-structured and dynamic corporate environment. This is your chance to join a highly innovative team in a global environment with a potential for development. You will encounter a friendly atmosphere with an entrepreneur mentality. We offer you a permanent employment with a competitive package.

**Interested?

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