Service Desk Technician

Hobson Prior are looking for a Service Desk Technician to join a fantastic biotech corporation on a contract basis located in Zug. Our client is focused on developing innovative treatments with real influence. Please note that to be considered for this role you must have the right to work in this location. **Key Responsibilities**: - For this role, you will be responsible for offering a high level of client services and correspondence to end-users supporting them on matters simultaneously. - To conduct everyday tasks and offer client support, you will be following Support Center Best Practices. - When needed, you will heighten problems to numerous members in IT or accountable sectors. - Operate as part of the Service Desk team to distribute IT services support to end-users at the company. - You will be largely attentive to supporting end-users with the troubleshooting of numerous problems or service appeals. - Throughout your allocated shift, you will be accountable for attending your allotted workplace location consistently and dependably. - Using Windows server 2016/2019 (AD, DHCP, DNS), so experience will be needed. - Any other assigned duties. **Key Skills**: - Solid problem-solving capabilities with a high attention to detail. - You are a flexible individual who is able to swiftly acclimatise and absorb innovative technologies in a fast-paced setting. - Proven aptitude to manage various projects and assignments simultaneously as well as independently. - A self-motivated individual who is driven to recognise needs and deliver solutions. - Capable of corresponding efficiently and in a timely manner. - Exceptional social skills with an amicable personality. **Requirements**: - Fluency in the English language as well as either 2 of the stated languages: German, French, Italian and Spanish. - You are a proficient, service-oriented and coherent individual all while offering an excellent customer-centric experience. - Progressive knowledge troubleshooting PC desktops/laptops, software, hardware, printers, peripherals, etc. - Prior experience past assisting in PCs to contain Apple Products. - Basic understanding of Active Directory, group policy and the Windows security model. - At least 2-5 years of experience distributing end-user support services or a similar combination of education and experience providing Service Desk support. - Knowledge and experience with basic network topology and troubleshooting. - Ensures incident or request ownership and user satisfaction per Support Center procedures. - Knowledgeable in authoring articles on solutions and "how to" information for users and the IT technicians. - Possess an associate's degree or similar accumulation of education and work experience correlating to the above fields. - Qualifications in A+, Network+, MTA, or MCSE. - Past experience handling desktops, laptops, and networks within an enterprise setting. - Developed technical skills with mobile phones, wireless Internet connectivity VPNs, and Apple products would be beneficial, but not essential to the role. - Familiarity with ITIL processes. - Former experience with ServiceNow is ideal, but not necessary. - Technical knowledge of the most updated operating systems, network protocols, and standards. - Knowledge of iOS devices is preferable, but not crucial to the role. Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.