Field Service Technician

-Requisition Number
EMEA10234
Employment Type
Full-time
Location
Zug

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
In this position you will be responsible for the onsite technical service. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital. The Field Services Engineer/ Technician plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our customers, manufacturing sites and Quality department.

**How You Create Impact**:

- Perform on-call emergency repairs for ROSA© on site in the assigned territory and occasionally through EMEA
- Investigate product complaints to identify root cause analysis following established processes
- Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes
- Manage quarterly scheduled preventive maintenance, upgrades and installations for the regional install base
- Develop report with hospital staff, including surgeons, robotics coordinator, and biomedical department
- Understand and operate within standard and site-specific Operating Room protocol.
- Partner with sales representatives and clinical specialist to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
- Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

**What Will Make You Stand Out**:

- Minimum of Associate Degree or Certificate of Higher Education in Electrical/Mechanical engineering
- 2+ years of experience of field support, engineering, or other customer facing function preferably with a medical device company
- Prior experience with Robotics or capital medical equipment preferred
- Excellent communication, organizational and customer relation skills
- Ability to work without specific direction on daily activities
- Project management skills would be helpful

**What Will Make You Successful**:

- Excellent communication, organizational and customer relation skills
- Fluent in German and English
- Ability to:

- Evaluate multiple customer issues and set priorities
- Manage processes
- Work independently

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._