Level III On-Site Audiovisual and Videoconference Field Service Technician

Level III On-Site Audiovisual and Videoconference Field Service TechnicianJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.Level III On‑Site Audiovisual and Videoconference Field Service TechnicianContract Type: Fixed term – 12 months with scope of extensionHours of work: Mon‑Fri (8:00am 5:00pm local time), excluding holidays.Technician Responsibilities and ConductThe On‑Site Audiovisual and Videoconference Field Service Technician will have the following responsibilities:Act as the single point of contact for all support, maintenance and troubleshooting of the audiovisual and videoconference equipment located at Johnson & Johnson’s Belgium location.Troubleshooting and support will be limited to steps that will not void any warranty currently in place with Johnson & Johnson’s preferred audiovisual integrator. Work with Johnson & Johnson to communicate concerns to the audiovisual integrator to ensure warranty requirements are met. Provide the first line of communication and support with Johnson & Johnson’s preferred AV service vendor(s) for all problems and issues regarding the AV equipment, including coordinating integration points (systems and infrastructure related to the audiovisual and videoconference systems). Coordinate scheduling, budgeting, and tracking of AV equipment out for repair; handle exceptions such as network systems or network infrastructure managed by Johnson & Johnson. Perform third‑level problem determination and resolution during conference setup (microphones checks, remote controls, control systems, cable management, etc.) per Johnson & Johnson’s standard operating procedures. Manage, maintain, and troubleshoot AV equipment/systems in integrated conference rooms, including control systems (e.g., Crestron, AMX) and matrix switchers (e.g., Extron). Troubleshoot, assess, and coordinate equipment and systems repair. Create, update, and resolve trouble tickets as assigned and monitor the queue. Assess business impact of serious/complex outages/problems and make recommendations in collaboration with engineers and project managers. Provide training and client support to end users in the operations of audio‑visual systems. Compile and maintain room and equipment inventory. Maintain conference room integrity in compliance with Johnson & Johnson’s standard operating procedures, performing regular preventive maintenance checks (reporting or addressing cable management issues, safety standards non‑compliance, etc.). Coordinate audio‑visual activities with other client groups as required (e.g., facilities, IT). Install small or portable videoconference and non‑integrated AV hardware. Provide technical consultation, support, and act as lead contact for all video‑conferencing operations and maintenance. Recommend measures to improve performance and increase efficiency. Coordinate support to provide coverage during scheduled leave or unavailability and additional event support when demand requires additional personnel. Support ITIL Infrastructure Management activities associated with the scope, including Incident (Help Desk), Problem, Change, Release, Deployment, Configuration, Provisioning and Capacity Management. Read and interpret electronic schematics and architectural blueprints. Provide field‑service support of AV/VTC endpoints and infrastructure (Microsoft Teams, Zoom, Cisco, AMX, Crestron, etc.). Perform service tasks in a timely and quality‑conscious manner. Provide necessary training and support for next‑level service technicians. Adhere to and understand OSHA standards. Travel to various job sites as required. Other duties assigned as needed.All New Era Benefits Apply. #J-18808-Ljbffr