Product Manager New Market Segments Cargo Bi

Employment Type: Fixed Term Contract
Contract Duration: 9 Months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

IATA’s Business Intelligence Services (BIS) serve as the focal point and driving force for aviation data management and BI services in the aviation industry. One of the four verticals within the IATA BIS department is Cargo Traffic and Sales BI.

Air Cargo provides the much-needed capacity for the transportation of emergency and commercial goods; it also generates essential revenue for airlines and other air cargo business entities, helping them maintain their bottom line and improve their cash position. In this domain, IATA is an established market leader with its CargoIS (cargo intelligence service) product, managed by the Cargo Traffic and Sales BI vertical. CargoIS is the world's most trusted premium air cargo business intelligence database, offering crucial information for stakeholders in the air cargo supply chain to make sound decisions.

The Product Manager New Market Segments CargoBI will report to the Assistant Director of Cargo Traffic & Sales BI. This individual will be responsible for the CargoIS product growth in new segments as well as emerging markets. A % of the incumbents’ time will also be devoted to drive the execution of CargoIS roadmap throughout entire product lifecycle to meet customer demands specific from those new segments and emerging markets. In addition, the incumbent is to support the Senior Product Manager Cargo BI to expand CargoIS data coverage, and drive business growth while ensuring compliance with anti-competition regulations. The incumbent will lead cross-functional teams, provide support to the sales team, define and execute marketing strategy.

What your day would be like

Lead:
Two-way communication with the regional teams (with an emphasis on South and Central Asia, Africa as well as gulf regions), to ensure the collection of regional teams’ feedback on the product evolution and regional teams constantly been updated on product status (including new features, enhancements, commercial strategy).
The execution of CargoIS roadmap focusing on meeting the data needs from new market segments (e.g., Shippers, Manufactures, e-commerce companies, hybrid freight forwarders, etc ), translate business requirements into functional and technical requirements, set development priorities with the vendor based on pipeline planning defined by the Senior Product Manager Cargo BI, testing and sign-off the vendor delivery in preparation for product launch.

Manage:
CargoIS and CDD engagement activities in the previously mentioned regions: use commercial means, well-articulated CargoIS and CDD value proposition to attract potential data submitter (vetted by the assistant director) to join the program.
Communication with stakeholders in the new market segments at the working level: Prepare communications for new product development plan, status, enhancement updates to the customer community and relevant stakeholders within IATA. Collect customer feedback regarding potential data needs as well as enhancements. Also, collect feedback related to CargoIS service delivery (to be passed on to Manager operations Cargo BI) including production data quality, timeliness, customer support, contract implementation.
The day-to-day commercial activities include product marketing promotions, contract renewals, contract legal reviews, and sales team support. Provide instructions to the OTC and PTP teams regarding SAP contract processes.

Support:
Development of the Product Strategy and roadmap for the new segments: Provide crucial customer feedback on a continuous basis to ensure the strategy and roadmap are in alignment with current market trends and customer demands, as well as with department and team goals.
Support user experience improvement for CargoIS: Collect valuable customer feedback and leverage industry best practices. Collaborate closely with the Manager Operations Cargo BI to enhance the user interface and overall user experience.
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