Fbo Customer Service Representative

vor 1 Woche


Geneve, Schweiz Hawker Pacific Vollzeit

Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

In order to reinforce the Human Resources team in Basel we are currently recruiting for an

**FBO Customer Service Representative (Hourly contract - maximum 100 hours per month)**

The Customer Service Representative is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.

Description/Tasks:

- Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation Geneva, porter service, valet parking, passengers and crew transportation, and delivery of luggage from/to aircraft, and all the handling tasks related etc;
- Supports supervisors/team leaders as required;
- Greet customers in a welcoming, friendly and respectful manner - make the customer feel at home;
- Increase customer satisfaction by understanding needs and responding quickly to them;
- Provide a positive and professional first impression by exhibiting the proper demeanour, organization, and service level to arriving and departing guests;
- Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers;
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code;
- Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements;
- Properly maintain FBO facilities;
- Responsible for flight preparation, reservations and dealing with handling requests;
- Solicit the sale of new or additional services;
- Ensure that all services provided are properly recorded in FBO1 for proper billing;
- Refer complaints of service failures to the FBO supervisor/team leader for investigation;
- Adhere to the company, SMS/Reporting system;
- Other duties as required.

Qualification/Experience:

- General education degree required, aviation experience and background is an advantage;
- Industry (aviation and/or hospitality) related work experience;
- Valid driver’s license (B mandatory);
- Good command of written and spoken French and English, other languages are a plus;
- Effective interpersonal and communication skills with customers, supervisors, and peers;
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
- Readiness to work under shifts (irregular hours).



  • Geneve, Schweiz Jet Aviation AG Vollzeit

    The Customer Service Representative is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures. - Description/Tasks: - Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation Geneva, porter service, valet...

  • Industry Sales

    vor 2 Wochen


    Geneve, Schweiz Caterpillar Vollzeit

    **Career Area**:Marketing / Sales / Product Support**: **Your Work Shapes the World** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Sales Representative

    vor 1 Woche


    Geneve, Schweiz Alpmars SA Vollzeit

    **Alpmars SA **is a Swiss professional manufacturer engaged in unique design, development and production of **smart mobility equipment**. With warehouses in Europe, we are gaining a global sales network reaching most European countries with continuous expanding. **Location**: Geneva (city centre) **Duration**:Permanent **Starting**:ASAP **About the...


  • Geneve, Schweiz Taurus SA Vollzeit

    Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you. Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs),...


  • Geneve, Schweiz Orange Vollzeit

    Trusted technology advisor and global lead architect of the Account Team assigned to the customer. - Leadership and resource management of the architecture and design teams assigned on a major customer or program (Architecture & Technology Office). - Owner of the governance process on technology and service architecture. - Orange representative in the joint...

  • Project Manager

    vor 2 Wochen


    Geneve, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...


  • Geneve, Schweiz BearingPoint AG Vollzeit

    Globalization and digitalization, social and environmental impact, changing business models, new customer habits and expectations, quest for competitiveness, need for flexibility and responsiveness, etc. In this complex economic context - involving paradigm shifts - managers must define and implement their company's strategy, regardless of their sector of...


  • Geneve, Schweiz Caterpillar Vollzeit

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...


  • Geneve, Schweiz SonarSource Vollzeit

    Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...


  • Geneve, Schweiz Caterpillar Vollzeit

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...