Head of Customer Service

Vor 3 Tagen

BielBienne, Schweiz Posalux Vollzeit

**Your activity**:
As Head of Customer Service, your role will be to ensure operational excellence and long-term customer satisfaction by:

- Supervising the service and support of laser, electro-erosion and mechanical machining equipment
- Managing a fleet of several hundred machine tools installed in Asia (50%), Europe (40%) and the United States (10%)
- Coordinating FAT acceptance tests and SAT installations for dozens of new machines each year
- Organising and optimising the management of spare parts, repairs, support requests, training and technical interventions
- Developing and supervising a multidisciplinary team of technical and administrative staff
- Defining and deploying robust and efficient processes: request management, intervention planning, team skills development
- Liaising between customer needs and internal teams (technical office, operations, sales)
- Establishing and maintaining relationships of trust with our customers and subsidiaries internationally to ensure excellent satisfaction

**Your profile**:

- Master's degree in systems, electrical or mechanical engineering
- Proven experience in machine tools, ideally in laser machining and/or electroerosion and/or mechanics
- Proven skills in the installation and commissioning of machine tools (commissioning, parameter adjustment, optimisation)
- Strong leadership skills, good listening skills and a strong customer focus
- Successful experience in project management and management of international and multidisciplinary teams
- Fluency in French (C2) and English (C2); knowledge of German and other languages is an asset
- Position based in Switzerland, with a strong international dimension and frequent travel to be expected
- Willing to travel occasionally worldwide

**Your benefits**:

- 40 hours per week
- Minimum 5 weeks of vacation per year
- Flexible working hours and the possibility of home office
- Free parking spaces
- Discounts with various partners

We offer an interesting and varied position that is aimed at a conscientious, precise person who is eager to progress.

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