Project Manager

vor 2 Wochen

BielBienne, Schweiz The Swatch Group Services Ltd Vollzeit

**Job description**:

- Ensure proper communication flow between the brands and the subsidiaries for all Customer Service-related matters
- Plan, implement and manage projects in the field of International Customer Service operations
- Reengineering the business processes of Customer Service organizations
- Analyze KPI and productivity of Customer Service organizations and ensure consistent follow up
- Establish business plans and project business requirements of Customer Service organizations
- Provide support to Swatch Group Customer Service organizations in all operations related aspects
- Implement tools, methods, guidelines, and practices in the Swatch Group Customer Service organizations
- Develop tools to improve the efficiency and performance of the worldwide Customer Service organizations

**Profile**:
**Professional requirements**:

- You have a basic technical education with higher education in engineering or business administration or equivalent
- You have extensive experience in project management and teams’ leadership
- Minimum 5 years’ experience in Customer Service
- You have analytical skills for in-depth understanding of business processes, flows and organizational setups
- Open to travel up to 20% of your time to the countries, you are interlocutor and country representative
- You are a team player, empathic, customer-oriented, self-motivated, independent with excellent communication and negotiation skills.
- Strong interpersonal skills, to motivate and lead your project team/resources.

**Languages**:
Now, in order to blend in, socially and professionally, we certainly recommend the following languages:

- Fluent in English, German or French.
- Any other languages are welcome - we have 29 so far in the company, if you wish to add the 30th, you pretty much know what to do.

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