Product Operations Manager

vor 2 Wochen

Zurich, Schweiz GOWAGO AG Vollzeit

**About Gowago**:
Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your next car.

We are a team of 25 enthusiastic and talented people from different nationalities working together on the next generation of car ownership. As a user-first company, our office in Zürich, Switzerland, is always buzzing with discussions about what’s best for our customers, experiments we could run, and how to measure their impact.

We are looking for a passionate and talented Operations Manager to help us improve and scale Gowago.

Tasks

About You

As the Product Operations Manager, you will lead and implement efficient processes and CRM (Hubspot) architectural/functional standards that allow Gowago to scale. You work closely with Marketing, Sales, Delivery, Customer Success, and Finance teams ensuring we are set up for fast pace growth in a complex ecosystem.

**Responsibilities**:

- Define and optimize processes to increase the efficiency of Sales, Delivery and Customer Success processes
- Continuously improve the data quality process by collaborating with Marketing, Sales, Tech and Finance team
- Work with cross-functional teams to improve sales tools, CRM and logistics processes
- Lead & provide excellent execution of the CRM structure & product/service roadmap.
- Work with external partners to implement and streamline processes
- Be responsible for documentation and user training
- Project management: from design, planning, scoping to implementation and closure on time, within budget and with the defined outcome. On the areas of sales operations, CRM structure, Customer success ticketing, Product operations and New partner implementation

**Requirements**:
**Must-Haves**:

- At least 3 years of experience as Operations Manager, Business Analyst, Product Manager or in a similar role
- Analytical and conceptual skills as well as an entrepreneurial mindset
- Strong project management skills
- Independent person who can work with little direction, and proactively seeks solutions.
- Full proficiency in English & German or French

**Nice-to-Haves**:

- Experience working with Hubspot
- Experience in the automotive industry

**Benefits**:
What we offer
- The chance to shape the operations and process efficiency of Gowago with your ideas from day one
- A passionate and dynamic team
- A space to grow your skills and plenty of opportunities to grow internally
- Participate in the future of a quickly growing startup that’s disrupting the personal mobility sector
- Flexible working - a mixture of office work and remote work

Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At Gowago you will find a long-term career opportunity in a fast-growing startup.

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