Training Expert

We make it GmbH is a company operating nationally in Switzerland, which has a high level of competence in the personnel services sector thanks to many years of successful experience.

Concentration of placement activities on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the highest demands on quality, ethics and discretion.

For our client an international pharmaceutical company based in the region Kaiseraugst we are looking for a Training Expert (Services).

Background

ASPIRE iCollab is implementing a one supply chain management collaboration platform (GEP Nexxe) between Roche and its direct material suppliers and contract development manufacturing organisations (CDMOs). The platform will enable an improved, closer collaboration by reducing the amount of interfaces, increase the automation of processes, standardise the process and result in effective working. Improved data quality will enhance speed and transparency of exchanges. The scope of the functionality is the following: Purchase Order Collaboration, Forest Planning Collaboration, Vendor Managed Inventory, and Quality Management.

The ASPIRE iCollab Training Expert plays a key role in the effective creation of high quality training for Roche internal end-users and externally for suppliers and CDMOs, the implementation of the training and the training delivery, including the evaluation of the course effectiveness as required by the project plan and the training strategy.

Tasks
- Create the Training Needs Analysis
- Create training curriculum
- Responsible for training development of the ASPIRE iCollab standard training materials and liaising with the respective GEP Nexxe functional leads and Roche business leads and product owners for the content
- Develop various type of materials (i.e. user guides, quick reference guides, eLearning etc) or collaborate with the design team for specific task (i.e. create content for digital adoption training on Pendo platform and work with the respective Pendo experts to prepare the training)
- Adhere to the style guides and design standards that provide a consistent framework for the development of training materials
- Responsible for adjusting and refreshing the learning materials, when changes are required using the agreed tools and within release scope
- Prepare and manage the training schedule
- Deliver global training content for upload in Learning Management System (Cornerstone) and on GEP platform for the supplies and CDMOs
- Ensure quality assurance (format and content) of the training materials follow the required standards
- Manage the Train the Trainer approach by identifying internal trainers and conduct training for the internal trainers (train the trainer approach)
- Support the conducting of the user training (internal and external)
- Manage the learning effectiveness feedback

**Requirements**:

- Min. Bachelor degree or Change Management / Coaching/ Mentoring degree (\*\*) (e.g. Change 1, ADKAR or similar)
- Min. 5+ years of experience in preparation, development and administration of training programs including systems, training and curricula development
- Knowledge of IT Processes and Solutions, Project experience (Processes and Coordination/ Systems) (to be able to implement the training within the processes)
- Knowledge of procurement / supply chain management processes
- Hands-on experience coordinating multiple training events and extensive knowledge of coaching, mentoring and curriculum delivery systems (Learning Management Systems)
- Experienced with a variety of authoring and online learning development tools (e.g. Cornerstone, Assima, Walkme, Pando)
- Fluency in written and spoken English and German (min. B2 Level)
- Excellent oral and written communications skills
- Interpersonal and stakeholder management skills, including a customer-focused approach, and highly effective teamwork and collaboration skills
- Goal-oriented and structured way of working
- Ability to extrapolate feedback to assess learning deliverable
- Can work effectively in matrix organizations, familiar with Agile methodologies and delivery of products
- Generates enthusiasm and drive for commitment to excellence

Nice to haves
- Previous Roche experience, or experience in the regulated/pharma environment
- Supply Chain Collaboration Platform experience (e.g. Ariba Network)
- GEP experience
- GMP experience