Event Operations Manager

This is your opportunity to be part of the team within EF Tours that envisions, creates, and brings to life internal and customer facing experiential events for Educational Tours. These programs will:

- Create immersive learning opportunities
- Foster memorable connections between participants
- Develop participants’ leadership skills
- Deliver large scale branding to as many participants and passers-by as possible
- Highlight the EF-differentiated experience

Experiential events include, but are not limited to:

- Global Leadership Summits
- Tour Director Summits
- Canadian Historic Events
- EF Staff Kickoffs

In this role, you will be part of the team that collectively owns and manages the above programs, from conception to execution. Above all, you will be a project manager with a nothing-is-impossible attitude and a love for organizing details to ensure top notch quality. Your primary role will be to create and execute the operational strategy of each event. This includes relationship building and communication with venues and suppliers, budgeting, event staff management and overseeing event logistics such as people flow, catering, transportation and more.

You will need to navigate the intricacies of working cross-product, cross-organization, cross-oceans, and anything and everything in between. You will not only create and oversee the operational plan of each event, but you will also play a role in the strategic visioning and resource coordination of the events. As such, you need to be able to see the big picture and recognize opportunities to innovate, all the while getting deeply involved with the intricate details. You are someone that has tremendous organizational skills, as well as fresh ideas and a passion for developing engaging experiences.

**Responsibilities**:

- Organize experiential events from start to finish according to market demand and objectives
- Oversee the operational strategy of events, setting deadlines and holding various teams accountable to project timelines
- Cultivate relationships and work cross-functionally with the following teams:

- Procurement team to source and contract venues and suppliers
- Production team to ensure tour production and event production are aligned
- Safety and Incident Respond team to analyze security on-site, conduct safety checks and train staff and Tour Directors on first aid and safety procedures.
- Tour Director team to train and prepare TDs for on-tour and event experiences
- Experiential team to source merchandising, materials and first aid on-site.
- External partners (third party event companies and international educational partnerships, and similar)
- Select, train, and support on-site event staff
- Provide a beautiful customer experience at every touchpoint of an event
- You will own the coordination of the event logistics on-site
- Analyze, summarize, and report out on evaluation data to identify trends and opportunities for improvement of future events

**Requirements**:

- 3+ years of event operations or project management experience
- Excellent attention-to-detail and organizational skills
- Confidence to problem-solve, think on your feet, and make high-level, independent decisions
- Experience pre-emptively identifying problem or challenge areas and presenting creative solutions
- Ability to coordinate numerous stakeholders and opinions
- Strong written and verbal communication skills
- Proven success performing and maintaining professionalism under pressure and tight deadlines
- Ability to provide clear direction and influence peers
- Comfortable with public speaking
- Experience working effectively with individuals from diverse backgrounds in support of an inclusive environment
- Passion for experiential learning and global issues
- Flexibility to work non-traditional hours and travel regularly (20-30%), as dictated by the event schedule
- Computer savvy; proficient in MS Office
- Proficiency in additional languages such French preferred