Manger Loyalty Development

**Summary**:
**Join Our Team in Zug, Switzerland: Manager Loyalty Development available**

Are you passionate about CRM and Loyalty? We are looking for a dedicated Manager do further develop our

Insider loyalty program in close collaboration with the teams in Düsseldorf. Be a part of our vibrant and young

team in Zug, Switzerland, and contribute to our organization's commercial and retail operations and development across Europe.

**Your mission**:

- Strategic and operational INSIDER loyalty program development, respective new member aquisition, member activation, tiers, getting & redeem points, program benefits
- Definition of customer segments and personalization approaches to increase relevance for our customers
- Developing of Online and App loyalty functionalities for our INSIDER omni-channel approach
- Steering of proactive collaboration with specialist areas relevant to the customer loyalty program to develop and introduce new approaches and ideas, particularly in the digital context
- Evaluate cooperations for INSIDER program benefits and bring them to launch
- Strategic support for partners in loyalty campaigns
- Regular briefings with CRM departments as well as marketing intelligence to analyse new potentials in customer loyalty
- Manage stakeholders from eCom, In-store Sales, Marketing, IT, Customer Intelligence
- Part of the loyalty team in Germany

**Your profile**:

- Successfully completed studies in economics, business administration, international business, media and communication sciences, brand management or a comparable qualification
- At least five years of relevant professional experience in CRM & and loyalty program management
- Excellent CRM stack knowledge (e.g. Bloomreach, Emarsys, Salesforce) and analytic tools (eg. Google Analytic, Looker, Power BI)
- Experience in project management as well as successful execution of campaigns and projects
- Strong marketing affinity as well as high familiarity with different marketing channels and a feeling for how to use them effectively
- High affinity and passion for creating and developing strong brands as well as an innovative and strong conceptual mindset
- Team player as well as the ability to work independently, result oriented and including can-do attitude
- Fluent in German and English
- Retail industry knowledge is an advantage
- Business Travel (~25%)

**Why us?**:

- Diverse projects for one of the most successful fashion retailers in Europe
- A dynamic working environment characterized by team orientation and a high level of personal responsibility
- Attractive workplace with dog friendly policy with a very good location
- Flexible working available: Home office & office and bank swap holiday
- Travel and leave benefits, including the opportunity to work from abroad and REKA cheques
- Yearly holiday of 28 days
- Sports and Team offers to promote health and team spirit
- Engagement in cross-departmental projects, fostering collaboration and innovation
- Corporate training initiatives to further enhance skills and knowledge
- A cross-cultural and multinational work atmosphere

**About us**:
Flat hierarchies, swift decision-making and an agile way of working characterize the new-work environment at JC New Retail AG, set up in October 2021. As an integral part of the Peek & Cloppenburg Düsseldorf Group, JC New Retail AG combines start-up vibes with the experience and heritage of a 120 years family business. Aligned with the ambitious goals of international expansion and digitalization, JC New Retai AGr combines central functions such as procurement, strategy and marketing that coordinate processes crucial for Peek & Cloppenburg Düsseldorf Group internationally.