Technical Sales Manager Customer Service

Vor 2 Tagen

Zurich, Schweiz SMS Concast AG Vollzeit

Expand your horizons by joining the team at SMS Concast AG, Zurich, as a

**TECHNICAL SALES MANAGER CUSTOMER SERVICE (M/F/d)**:
YOU ACT

As Technical Sales Manager Customer Service, you will be responsible for the support of regional managers Technical Service for complex spare parts identification and/or customers’ technical questions. This role is key in our roadmap to improve customer satisfaction level. Furthermore, you are committed to the continuous development of technical competence in relation to the material offered and actively promote technical expertise within the team of regional managers, and sales teams in SMS Concast center of competence or in regions. In addition, you will act as a Technical advisor between the Technical Service, Engineering, Metallurgy and Supply Chain departments and be responsible for the continuous improvement of all aspects of technical sales support. In this regards, you will be driving and participating in projects related to E-documentation, know-how protection, maintenance manual documentation with the underlying target to contribute to grow our business. The role also implies conducting surveys on customer maintenance practices and developing a maintenance-based categorization of the spare parts list based on mean time between failure (MTBF) and customer requirements and related claim management.

YOU KNOW

WE CONVINCE

Would you like to take on responsibility in an international working environment and play a part in shaping the future with us? We can offer you an extremely interesting and varied role in a very well positioned, dynamic and successful company, the opportunity to be actively involved in international projects, and an attractive, centrally located workplace in the city of Zurich. You will also be welcomed into a friendly, diversified and supportive working environment.

Interested? Then we look forward to hearing from you.

**SMS Concast AG**
Human Resources

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