Front Desk Assistant

**Front Desk Assistant**

Think about Front Office Services differently and make a real impact

**Your professional experience is valued here**

A welcoming and supportive setting where you can develop and make a real difference in the world - that’s what you’ll find at COFRA. We’re a family business, geared to creating lasting value and united by an ambition to change industries and society for the better. Aspiration and entrepreneurism are encouraged and rewarded with opportunity. Teams are diverse yet close-knit. Relationships matter. People matter.

**What we can achieve together**

One of our greatest strengths is our people: talented, dedicated professionals who are true experts
in their field, committed to the pursuit of excellence and open to new opportunities and ways of
capturing them. As part of our drive to serve our clients, we are responsible for making visitors and colleagues feel welcome and cared for. We need an exceptional Front Desk Assistant to help us achieve customer satisfaction. Reporting to the Office & Facility Team Lead, you will play a key role supporting the
existing team. Specifically, you will:
**Front Desk Support**
- Professional welcoming of guests and visitors
- Professional operation of the incoming telephone calls in English and German
- Reservation of conference rooms (Outlook) and guest offices
- Organisation of office services such as lunch orders, office supplies, etc.
- Timely information flow between Internal Services, Facilities and Reception on meeting requests and catering, guest offices, etc.
- Access control and registration of all visitors and clients according to the COFRA process (badges)
- Travel arrangements as requested: mainly taxis, train tickets
- Response to alarm (during office hours)
- Opening of mail / couriers and distribution
- Monitor own orders / check invoices
- Preparation for new joiners: welcome and flowers, lists etc.
- Preparation for leavers: farewell card, gifts and apéros etc.
- Special organisational tasks regarding birthdays, anniversaries, marriages, farewell, birth of children, cases of accidents or deaths etc.
- Regular updating of lists and overviews, f.ex. service schedule of Front Desk staff
- Other regular administrative tasks (monthly/yearly)
- Regular updating of Front Desk Manual

**Support Team Lead**
- Support the Team Lead in recurring administrational and operational activities such as
- Events planning/coordination such as Evacuation Trainings, First Aid, etc.
- Website content management,
- Travel services planning and coordination including supplier contacts

**What you will need**

Be a pro-active team player with strong service orientation and organization skills, who likes to support clients with professionalism and highly competent manner in a demanding environment. Act as a ‘first-class professional service provider with a good sense of humour and friendly and charismatic appearance.
Be flexible and a quick learner with the following skillset:

- Experience in Reception, Front Desk, Gastronomy, Hotel industry or other service provider background
- Experienced in working in a multinational company preferred
- Good interpersonal skills and experienced to work in a multicultural organization
- Experienced in handling discreet matters
- German and English verbal and written knowledge necessary (advanced level)
- Any other language is an asset
- Most important: Be positive, a team-player with excellent interpersonal skills and enthusiasm and bring fun and motivation to the team

**What we offer you in return**

The Front Desk Assistant / Receptionist role is an opportunity to support an existing team in achieving 100% customer satisfaction by providing excellent services to our clients COFRA offers notable benefits, including a competitive pension plan. The opportunity itself is a great way to enjoy a lot of interaction similar to the gastronomy but with the benefit of regular working hours and free weekends. Training and development is provided to all employees.

If you fit the profile and are interested in doing good while doing business, we would love to hear from you.