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Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you
Arxada is looking for a Customer Service Administrator for a one-year contract, based in Basel or in Visp (Switzerland).
As Customer Service Administrator, you interact directly with the customers, executing day-to-day complex activities within order process and logistics to ensure smooth operation with data accuracy and quality. You act as a bridging function in the value chain between inbound (e.g. Operations, Procurement, Supply Chain) and outbound focused functions (e.g. Marketing, Sales), facilitating information collection to handle customers’ queries.
Key responsibilities:
- Process complex customer orders in SAP.- Dealing with our Bank in regard of Letter of Credits.- Plan shipment to customers, using complex logistics routes.- Liaise with manufacturing and planning to ensure availability of product.- Liaise with Logistics to ensure shipments meet customer requirements.- Manage import / export, shipping and other associated documentation.- Handling and reporting of customer and vendor complaints and responsibility for Quality and DMS assistance at Basel office.- Creating invoices or credit notes and request special export documentation in cooperation with the chamber of commerce or embassy.- SAP master data management for customers.
Key requirements:
- Excellent experience in customer service environment.- Understanding and knowledge of shipping inside and outside of Europe.- Knowledge of supply chain. Good business understanding combined with basic technical understanding (“language of the customer”).- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.- Talented in tactfully handling stressful and difficult situations.- Team player, self-driven, can-do attitude, curious, interested in Fine Chemical markets and in general in taking up a new challenge in a competitive environment.- Excellent skills for MS Office and SAP.- Excellent communicator in both English and German, Swiss-German and French is an asset.- Job at this level has significant element of problem solving using own judgement and experience.
Arxada - Potentiating Performance
