Manager Customer Service

vor 1 Tag

Basel, Schweiz Jet Aviation Vollzeit

Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel.

**Main Responsibilities**:

- To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization.
- first line customer experience - greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact. organize all requested services and coordinate technical assistance, guide customers through the facility
- Proactively identify new and/or additional services, innovation and growth
- Proactive management of the customer and pilots’ lounge.
- Proactive management and coordination of the customer offices.
- Greet departing customers, confirm the aircraft is released from handling side
- Maintain the daily planning schedule for arrivals and departures
- Organize requested services for internal customers, support integrated teams, planning and production
- Take care of handling requests and distribute the information to the appropriate aircraft groups
- Direct link between the company and the border police, the airport and the external service providers
- Manage Customer events organization and develop constantly new ideas for events or locations.
- Various project work
- Increase customer satisfaction by understanding needs and responding quickly to them.
- Best practice sharing and continuous improvements with other sites
- Proactively seek for customer service improvements and customer satisfaction
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code.
- Build and keep up a good communication to all customer relevant units and the customer service team.
- Adhere to all EHS policy and procedures
- Report EHS hazards, incidents and injuries. Be familiar with emergency instructions
- Comply with the EHS rules (work instructions, personal protective equipment,..)

**Minimum Requirements**:

- Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
- Several years related experience
- Customer service and safety focused
- Excellent communications, customer service and people skills

**Desired Characteristics**:

- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Effective interpersonal and communication skills
- Flexible - willingness to work occasionally during out of office hours
- Proactive and creative for new ideas and improvement

  • Manager Customer Service

    Vor 7 Tagen

    Basel, Schweiz Jet Aviation AG Vollzeit

    **Manager Customer Service**: - Location: Basel, CH- Flexible Work Arrangement: Onsite- Job Category: Fixed Base Operations (FBO)- Career Level: Professional- Requisition Id: 3327Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft...

  • Manager Customer Service

    vor 2 Wochen

    Basel, Schweiz Arxada Vollzeit

    Manager Customer Service Basel - Switzerland Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more...

  • Customer Service Manager

    Vor 7 Tagen

    Basel, Schweiz LHH Vollzeit

    Pour notre client une prestigieuse maison horlogère Suisse, nous recherchons un Customer Service Manager pour la gestion du marché Suisse et international. - Management d'une équipe de customer care specialists - Gestion des outils de performances et contribuer à l'amélioration de ces outils. - Mise en place d'outils d'amélioration des processus...

  • Customer Service Manager

    vor 2 Wochen

    Basel, Schweiz Vifor Pharma Vollzeit

    **Our Company** CORDEN PHARMA is a leading full-service contract development and manufacturing organization (CDMO) of active pharmaceutical ingredients (APIs), excipients and pharmaceuticals drug product (DP) and packaging capabilities with > 2’600 employees across the world. Our services enable pharmaceutical and biotech companies to manufacture medicines...

  • Customer Success Manager

    Vor 7 Tagen

    Basel, Schweiz SAS Institute Inc Vollzeit

    : Are you a problem solver, explorer, and knowledge seeker - always asking, “What if?” If so, you may be the new team member we’re looking for. Because at SAS, your curiosity matters - whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are...

  • Customer Service Assistant

    vor 1 Tag

    Basel, Schweiz regiocom SE Vollzeit

    Regiocom hiring in Basel. Customer Service Assistant. Remote. CHF 24/hour. Tasks - Manage inquiries. - Resolve quickly. - Team collaboration. - Log feedback. **Requirements**: - 1 year experience. - English beneficial. - Located in Switzerland. - Effective communicator. **Benefits**: - CHF 24/hour. - Flexible schedule. - Work from home. - Growth...

  • Deputy Customer Service Lead – SAP

    Vor 7 Tagen

    Basel, Schweiz Tevapharm Vollzeit

    Ein führendes Pharmaunternehmen mit Sitz in Basel sucht einen Deputy Customer Service Manager zur Unterstützung des Customer Service-Teams. Die Aufgaben umfassen die Sicherstellung der Kundenzufriedenheit, die Auftragsbearbeitung und die Pflege von Systemen wie SAP. Erforderlich sind eine kaufmännische oder pharmazeutische Ausbildung und Erfahrung im...

  • Head of Customer Service

    Vor 5 Tagen

    Basel, Schweiz MyCamper Vollzeit

    MyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources. The head of customer service is responsible for ensuring the MyCamper customers receive excellent customer service. You lead the team across two...

  • Customer Service Representative

    Vor 3 Tagen

    Basel, Schweiz StudySmarter Vollzeit

    Customer Service Representative# Customer Service RepresentativeBefristet 36000 - 60000 € / Jahr (geschätzt) Kein Home Office möglichCustomer Service Representative### Auf einen Blick* **Aufgaben:** Unterstütze Kunden und Besucher als erste Anlaufstelle im Unternehmen.* **Arbeitgeber:** Dynamisches Unternehmen in Basel mit einem freundlichen Team.*...

  • Service Manager

    vor 2 Wochen

    Basel, Schweiz LiveTiles Vollzeit

    LiveTiles is an Australian owned, fast growing Employee Experience (EX) company, headquartered in Melbourne, with teams across the US, APAC, and EMEA regions. We believe that the world is a better place when humans are free to do their best work. We create and deliver EX technology for companies of all sizes to connect their employees to everything they...