Customer Service Manager
vor 2 Wochen
**Our Company** CORDEN PHARMA is a leading full-service contract development and manufacturing organization (CDMO) of active pharmaceutical ingredients (APIs), excipients and pharmaceuticals drug product (DP) and packaging capabilities with > 2’600 employees across the world. Our services enable pharmaceutical and biotech companies to manufacture medicines with the ultimate goal of improving people’s life. Our network in Europe and the US offers flexible and specialized solutions across five technology platforms: Peptides, Lipids & Carbohydrates; Injectables; Highly Potent & Oncology; and Small Molecules. We strive for excellence in supporting this network and are committed to provide the highest quality products for the well-being of patients. CordenPharma Fribourg is an expert manufacturer of solid oral dosage forms and non-sterile liquid drug products, offering a full range of services from pharmaceutical development for phase I-III and commercial scale manufacturing, to packaging and pharma-logistics for a global market. As a former Vifor Pharma operations site, CordenPharma Fribourg brings over 56 years of experience to CordenPharma’s full-service CDMO platform. The site is inspected by Swissmedic, FDA, ANVISA and the Russian Authorities. To strengthen our team in Villars-sur-Glâne we are looking as soon as possible for a Customer Service Manager **Function description** We are looking for a motivated and enthusiastic professional for our PMO & Customer service Team in Villars-sur-Glâne on a permanent basis at Corden Pharma. You are passionate about the pharma industry and could already collect a certain work experience in it? You have Solid operational management skills and are passionate about customer service? Then you we are looking for you as: **Main activities**Ensure end to end ordering management execution (products, projects & services) - Ensure Sales budget follow up and execution. - Update and maintain monthly forecast with customer - Maintain, analyze & improve Customer Service and assigned supply chain KPI - Be Key User / Subject Matter expert for SAP SD and IM/MM (Sales and Inventory Management) - Be the customer voice in internal coordination meeting with Supply Chain / Quality / Production **Desired Skills and Experience**Bachelor’s degree in industrial distribution, Supply Chain, Business, Economics, Engineering or a related field - At least 5 years in a customer facing position - Able to communicate confidently in French and English - High proficiency with the ERP SAP and Microsoft office tools - Solid operational management skills - Experience in Pharmaceutical, Cosmetics or Food industry an asset - Assertive, Creative and open-minded personality - Ability to communicate and integrate well across organizational functions and units internally and externally - Team Spirit You are an assertive, conscientiously working, and well-organized personality with a strong analytical mind-set and quality-oriented attitude. Thanks to your good communication skills, you interact easily with other departments. You are able to do your tasks autonomously with mínimal supervision and you are willing to develop yourself as a leader to guide and coach people. **What we offer** We offer a permanent contract, a competitive salary package and varied and motivating responsibilities. **About Us**:
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