Head of User Helpdesk and Service Management

vor 2 Wochen

Zurich, Schweiz Oliver James Associates Vollzeit

**Head of User Helpdesk and Service Management**

**Zurich**

**German speaking**

**140,000 - 150,000 CHF**

You are responsible for overseeing all processes and projects that are carried out in the area of activity of IT.

You will coordinate problem solving and act as a contact for IT questions.

In terms of content, your area of responsibility includes the user helpdesk and service management

Project portfolio management and IT governance.

You lead the 10-strong team and are responsible for the definition, coordination, tracking and further development of the IT service catalogue in coordination with the Head of User Support and the Head of Infrastructure, as well as for the definition, Coordination, implementation and further development of a Switzerland-wide governance model for IT.

The coordination of the SGTS-CH project portfolio (status reports, identification of project risks, control of the approval process, coordination with business stakeholders) as well as the supply management of the external service providers and business partner is also part of your area of responsibility.

The development of the relevant key figures and reporting to the stakeholders (Business, CIO, CISO ), ensuring the IT guidelines of the SG Group as well as compliance and the specification of Country-specific IT guidelines complete your area of responsibility.

**Background**

A strong background in IT Service delivery and support

Leadership experience

As a personality with strong leadership and communication skills, you convince with your high level of motivation and your assertiveness.

You have fluent business language skills in German and English as well as a high level of professional and social skills.

  • Head of User Growth

    vor 2 Wochen

    Zurich, Schweiz Liiva Vollzeit

    Do you believe that owning a home should be as simple as possible? That's what we aim to do at Liiva. The current status quo of homeownership is still far too complex. The Liiva digital ecosystem simplifies the entire process of buying, owning, and selling a home. Read on for how you can contribute to this mission! _ We are looking for a** Head of User...

  • Head of Product Management

    Vor 6 Tagen

    Zurich, Schweiz Luminary Group Vollzeit

    Luminary Group is partnered with a leading life science company who are seeking an experienced and strategic-minded Head of Product Management with expertise in Real-World Evidence (RWE) to lead their product management team and drive the development of innovative RWE solutions. As the Head of Product Management, you will collaborate closely with...

  • Head of Finance, Wealth and Asset Management

    vor 2 Wochen

    Zurich, Schweiz AP Executive Vollzeit

    Location: Zurich - Salary: Negotiable per annum - Job Type:Permanent Posted about 8 hours ago AP Executive are currently looking for a Head of Finance to join one of the largest Swiss Wealth and Asset Management company's based in Zurich. The company has a well-known name with an excellent success track record for over 30 years and is based in several...

  • Head of Risk Modelling, Asset Management

    vor 2 Wochen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Quantitative Analysis - Asset Management **Job Reference #** - 288129BR **City** - Zürich **Job Type** - Full Time **Your role** - We are looking for a Head of Risk Modelling to: - lead a team of highly qualified risk modelling experts - strategically evolve, build out, and maintain the functionality, coverage, and breadth of our...

  • Head of Data Science and Analytics 80%

    vor 2 Wochen

    Zurich, Schweiz Migros Online Vollzeit

    Join Migros Online as the Head of Data Science and Analytics and help improve the lives of Migros customers with the insights you and your team generate. You will closely collaborate with product, engineering, logistics, and customer experience to turn data into actionable strategies. Let's make a difference together! **Place of work**: **Migros...

  • Head of Team Reception Zurich and Basel

    vor 9 Stunden

    Zurich, Schweiz Banque Pictet & Cie SA Vollzeit

    Your team The Pictet Group is one of the world’s leading independent wealth and asset managers. The Group is known for its long-term mindset, responsible approach to business and entrepreneurial spirit. Its four business units focus on asset management, alternative advisors, wealth management and asset services. Founded in 1805 and headquartered in Geneva,...

  • Head of Team Reception Zurich and Basel

    vor 20 Stunden

    Zurich, Schweiz Pictet Vollzeit

    Your team The Pictet Group is one of the world’s leading independent wealth and asset managers. The Group is known for its long-term mindset, responsible approach to business and entrepreneurial spirit. Its four business units focus on asset management, alternative advisors, wealth management and asset services. Founded in 1805 and headquartered in...

  • Head of Risk, Investments and Am

    vor 1 Woche

    Zurich, Schweiz Vontobel Vollzeit

    Your opportunity **Responsibilities**: As Head of Risk, Investments and AM you are responsible for managing and overseeing of all risk functions across our six boutiques and for various legal entities. You will drive and continuously develop the strategic investment portfolio management risk approach and the translation into effective policies. You will...

  • Gbs Is Head of Consumer Experience

    vor 1 Woche

    Zurich, Schweiz ABB Vollzeit

    **GBS IS Head of Consumer Experience**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Helpdesk Technician

    vor 2 Wochen

    Zurich, Schweiz Enova Consulting Vollzeit

    Mission For our client, we are looking for a Level 1 Application SupportAnalyst. This role is to support the internal and external clients of the bank during the going live phase of the BPO project. **Working location**: ZURICH Main Responsibilities - Provide L1 connection support to E-Banking clients of the bank - Provide L1 connection support to...