Aktuelle Jobs im Zusammenhang mit Customer Services Excellence Flight Support - Basel - Hawker Pacific
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Customer Services Excellence Flight Support
vor 1 Woche
Basel, Schweiz Jet Aviation AG VollzeitYou are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...
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Manager Customer Service
Vor 7 Tagen
Basel, Schweiz Jet Aviation AG Vollzeit**Manager Customer Service**: - Location: Basel, CH- Flexible Work Arrangement: Onsite- Job Category: Fixed Base Operations (FBO)- Career Level: Professional- Requisition Id: 3327Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft...
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Manager Customer Service
vor 19 Stunden
Basel, Schweiz Jet Aviation VollzeitManage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...
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Customer Service Representative
vor 1 Woche
Basel, Schweiz Carbon60 AG VollzeitCarbon60 is a staffing company specialising in the aerospace, defence, government and construction sectors, as well as technical placements. Carbon60 is part of the global Impellam Group. We have been operating in Switzerland for over 10 years to develop our aviation business. We work closely with Jet Aviation in Basel, Geneva, Villacoublay, etc. and...
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Aviation Operations
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Basel, Schweiz Novartis VollzeitA leading pharmaceutical company in Basel is seeking an Operations Support Coordinator for flight planning and coordination. The ideal candidate has experience in the aviation industry and strong scheduling skills. Responsibilities include managing bookings, validating flight requests, and ensuring compliance with operational processes. This full-time role...
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Turkish Speaking Customer Support Specialist
vor 2 Wochen
Basel, Schweiz Cross Border Talents VollzeitLocation: Athens, Greece (On-site)Relocation Package IncludedIf you are fluent in Turkish and eager to apply your skills in a dynamic international environment, this role is made for you!Your RoleProvide professional support to Turkish-speaking customers via phone, email, and chatTroubleshoot common issues and guide users toward effective solutionsDeliver...
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Customer Support Specialist German Speaker
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Basel, Schweiz Cross Border Talents VollzeitOn-site in Lisbon (Relocation Package Included)Are you ready for your next career step under the Portuguese sun?We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day...
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Temporary Customer Service Representative
vor 2 Wochen
Basel, Schweiz Jet Aviation AG VollzeitAs a customer service representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich. Description/Tasks: - Interaction with owners, passengers and crews of private aircrafts - Valet parking, porter service...
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Basel, BS, Schweiz Jet Aviation VollzeitSenior Manager Aftermarket Sales and Services EMEALocation:Basel, BS, CH, 4030Flexible Work Arrangement: HybridJob Category: Aircraft Maintenance Repair & Overhaul (MRO)Career Level: ManagementRequisition Id: 4847Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some...
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Customer Support Representative
vor 2 Wochen
basel, Schweiz Essence Coaching Group VollzeitCustomer Support Representative - German & English Are you a German-speaking professional ready to support corporate travel clients with outstanding service? We're looking for a dedicated Customer Support Representative (German + English) to join our international team On-Site in Bulgaria. Start your career with a major welcome bonus and a great base salary...
Customer Services Excellence Flight Support
vor 2 Wochen
Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Are you ready to take off? We are looking forward to take you on board for 6 months as
**Customer Services Excellence Flight Support**
You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you will actively support and provide assistance to them. As Specialist in Customer Services Excellence Flight Support you provide a positive and professional first impression by exhibiting the proper appearance and service level.
Your area of responsibility:
- Greet customers upon aircraft arrival, promoting a positive image of jet aviation as the first customer contact
- Proactive support in the customer and pilots’ lounge
- Proactive management and coordination of the customer offices
- Greet departing customers, confirm the aircraft is released from handling side
- Maintain the daily planning schedule for arrivals and departures
- Take care of handling requests and distribute information to the appropriate aircraft groups
- Direct link between the company and the border police, the airport and the external service providers
- Issue visitor and customer badges
- Answering incoming calls to the main phone line and route calls appropriately
- Ensure the reception and waiting area is tidy
- Cooperate closely with the Customer Service teams to secure efficient and professional customer handling
- Coordinate customer transportation requests with VIP drivers, taxi companies and hotels
- Manage and update the daily pick-up list and coordinate changes with the drivers
What we would like to see:
- Successfully completed apprenticeship in the field of hospitality, hotel management or equivalent aviation background
- Two years’ related experience as a commercial driver strongly preferred
- Driving license
- Fluent in English (written and spoken), French and German would be an advantage
- Customer service and safety focused
- Excellent communications, customer service and people skills
- Results driven - able to execute with high personal accountability
- Strong initiative and self-direction
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
- Charming, friendly, team oriented personality with willingness to serve
- Effective interpersonal and communication skills
- Impeccable manners
- Flexible - willingness to work occasionally during out of office hours
- Proactive and creative for new ideas and improvement
