Temporary Customer Service Representative
vor 2 Wochen
As a customer service representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich. Description/Tasks: - Interaction with owners, passengers and crews of private aircrafts - Valet parking, porter service and handling of luggage from and to the aircraft - First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area - Airside and landside transport of passengers and crews - Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests Booking of airport slots with the online system OCS - Preparation of flight relevant documents for crews - Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc. - Ensure cleanliness of our passenger and crew lounges - Meet and exceed customer expectations by anticipating their desires, responding in a timely manner - Proactive offering and sales of additional services to our customers - Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures - Support your colleagues and superiors with other duties as required Qualification/Experience: - General education degree and high class hospitality experience required, aviation experience and background is an advantage - Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must - Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit - A valid driver's license, Category B is mandatory - Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile" - Impeccable manners, interpersonal and communicational skills - Thorough understanding of quality and service expectations of high-end clientele - Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week) - Good mental and physical health and the ability to work under pressure - Readiness and ability to work independently and as part of a multicultural and dynamic team - Teamwork and team-oriented behavior naturally is part of your daily routineJet Aviation AG Ms Kristin Pollack Human Resources
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