Quality and Business Process Manager

Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations,
we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture.
We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.
Are you interested in finding out more? We want you to join us as a/an...

**Quality and Business Process Manager (80-100%)**:
**Location**: Wangen b. Düb. &/or Geneva
**When**:01 November 2025 or upon availability

**Your mission**:
As part of the Process and Organizational Development team, your role as Quality & Business Process Manager will be to lead and drive process improvement initiatives aimed at enhancing quality and operational efficiency.

We are looking for a team member who has a clear commitment to business process transformation, change management, modelling and process excellence as well as to pursue a strategy to implement best practices to develop a culture of continuous improvement within the organization.

**Your tasks**:

- Analyze, recommend, develop and implement business processes and improve their performance and maturity according to the company strategy and requirements
- Lead the design and implementation of end-to-end business processes into the architecture model considering the overall business process architecture approach
- Integrate the management system related requirements (e.g. safety, security) into business processes
- Collaborate with process owners and cross-functional teams to implement process changes, ensuring smooth transitions and mínimal disruption to operations
- Strong collaboration with the enterprise quality team to enhance quality and business process management including governance documentation.
- Use data-driven insights to measure process performance. Analyze and identify opportunities that impact quality and delivery excellence.
- Advice, support and provide training to process responsible stakeholders to manage their processes efficiently and effectively to meet the highest quality standards.

**What we are looking for**:

- Minimum of five years’ experience in an enterprise, business, or analyst role in addition to an engineering or project management role
- Strong background in business process management and quality management, knowledge of modelling languages like ArchiMate and BPMN as an advantage
- Expertise in process design methods & tools (Lean, SixSigma, CI, etc.) as a benefit
- Holistic Thinking: You view situations as part of a larger system, understanding how changes affect the whole, and approach challenges from multiple angles while considering various options
- Communication: You adapt your communication style to the context and stakeholders and actively ask for information through relevant questions and active listening
- Transformation: You lead by example, inspire others to embrace new approaches, and bring diverse groups together to find common solutions
- Excellent communication skills in English (written and orally), good command in French and/or German

**What we offer**:
We offer flexible working options, depending on the role, and a competitive salary with attractive working conditions and numerous fringe benefits. Our employees have access to a wide range of training opportunities to support their growth and development. As an equal-opportunity employer, we are committed to building a diverse and inclusive team, bringing together people of different identities and backgrounds.