Communication and Training Manager

Enterprise Solutions Division, Information and Communication Technology Department, Administration, Finance and Management Sector

Grade - P4

Contract Duration - 1 year

Duty Station : CH-Geneva

Publication Date : 08-Oct-2025 Application Deadline : 31-Oct-2025, 5:59:00 PM

**IMPORTANT NOTICE**:

- This post is a project post.

**1.**Organizational Context**

a. **Organizational Setting**

b. **Purpose Statement**

The Communication and Training Manager plays a critical role as part of the ERP project team in managing communication and training, ensuring that ERP changes are implemented smoothly with strong adoption, and that the organization realizes the benefits of these changes. This includes developing and implementing a communication and training strategy, securing stakeholders’ engagement at all levels of the organization, producing change impact assessments, designing and delivering modern training programs and plans for trainers and end users, designing and delivering engaging communications for various audiences. The key objective is to ensure all stakeholders are consistently informed and adequately trained on ERP changes, while proactively identifying and managing resistance to change. This includes driving continuous improvement of the change management strategy and fostering adoption through effective communication and training initiatives.

c. **Reporting Lines**

The incumbent works under the supervision of the AIMS Senior ERP Delivery Manager.

d. **Work Relations**

The Communication and Training Manager collaborates with stakeholders at all levels, including project teams, department heads, and end-users, to align change initiatives with AIM2.0 goals. Key interactions include coordinating with the Change Champions Network, the project delivery team, technical leads, and communications colleagues to ensure stakeholder engagement and smooth ERP adoption.

**2.**Duties and Responsibilities**

The incumbent will perform the following principal duties:
**a.**Deliver an integrated communication and training strategy, ensuring alignment with each phase of the ERP implementation.

**b.**Develop an engaging promotional strategy for the transformation, leveraging diverse media formats and solutions to increase information and user adoption.

**c.**Continuously review and update detailed change management plans (e.g., Project Sponsor Plan, People Manager Plan, Change Champions Network Plan, and Training and Communication Plan) and integrate change management activities into the project plan.

**d.**Identify training needs and plan activities (including train-the-trainer processes) supported by tailored materials and modules, to address cultural aspects, build skills, and enhance knowledge for employee change adaptation.

**e.**Support the execution of identified activities and provide consistent change methodology across project streams.

**f.**Facilitate the Change Champions Network, collaborate with stakeholders to gather feedback and address gaps, and coordinate with the ERP Project team to ensure effective execution of change activities.

**g.**Provide coaching to key roles (department heads, supervisors) to foster change leadership and facilitate large multi-stakeholder workshops to ensure alignment and support for the change strategy.

**h.**Ensure all training and communication deliverables adhere to the highest quality standards through rigorous review and validation processes.

**i.**Share and improve upon lessons learned.

**j.**Measure the execution of planned activities using defined KPIs to assess effectiveness and impact.

**k**. Perform other related duties as required.

**3.**Requirements**

**Education (Essential)**

Advanced university degree in business administration, communication, finance, human resources management, information technology, computer science or a related discipline. A first-level university degree plus two years of relevant experience in addition to the experience requested below may be acceptable in lieu of an advanced university degree.

**Education (Desirable)**

Certification in training management (CPTM, CTT+ or equivalent).

Change Management Certification (PROSCI, ADKAR, or equivalent).

Project Management knowledge (Prince 2 or similar).

ERP-specific certifications (Oracle) related to training.

**Experience (Essential)**

At least seven years of relevant professional experience, which includes managing communication and training to 500+ end users in the context of digital transformations, proven success developing training for Finance, Procurement, and HR function.

Experience creating sustainable knowledge transfer processes.

Background in leading multi-phase training programs for complex deployments.

Experience in delivering training in hybrid mode.

A minimum of five years' experience in change management activities in relation to digital transformation initiatives is required.

Proven experience in designing and executing communication strategies