Customer Technology Advisor for Microsoft 365

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.

As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.

This role is for you if you are passionate about creating an exceptional employee experience – making modern hybrid work life easier, simpler, more unified, and more secure. Are you passionate about Consulting to support clients in creating an exceptional employee experience through strategy development and implementation? Are you able to stitch a solution assessing the client current state and leverage technology investments they have already made and extract more value for them and drive adoption? Are you good at Journey Mapping and able to address the varied generational needs of employees in an enterprise with the right tool stack and drive adoption leveraging organization change management gamification? Do you enjoy consulting and applying your skills in how to Modernize Workplaces and enable New Ways of Working for Enterprises?

Primary duties may include, but are not limited to:

You will lead client meetings and pitches, create win themes and work with Solution Architects to help shape solutions and proposals to drive the secure modernization of collaboration and messaging services.

Deeply understand technologies and solutions from Microsoft and relevant partners that can be used to deliver client solutions: Microsoft 365, SharePoint, Collaboration Hubs, Teams, Telephony, Power Apps, Power BI, Viva workplace analytics, security.

You will deliver consulting engagements to modernize collaboration, doing deep dives for one or several of our Digital Workplace technologies and platforms across Collaboration and Messaging Services and Active Directory and creating roadmaps and implementing solutions.

You will be part of a diverse, inclusive, exceptional delivery team focusing on modernizing the workplace experience. You will work closely with account teams, client teams, and specialist sellers, as well as with strategic partners like Amazon Connect, Microsoft, Service Now, and Nexthink to name a few.

Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.

Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise

Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions

5+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and designing M365 solutions: Experience with Microsoft Teams inclusive of Enterprise Voice – advise, design, implement and migrate

Experience with both On-Prem and Cloud-based implementation of one or more major vendor offerings around Voice and Unified Communications

Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint.

Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and Proof of Concepts.

Experienced level skills with Design Thinking, Agile and DevOps methods.

Excellent verbal, written and presentation skills.

Self-driven, detail-orientated

Ability to work collaboratively and productively with globally dispersed teams

Ability to manage ambiguity, yet producing tangible results

Ability to effectively manage challenging situations without loss of focus when under pressure

Fluent in English and German, strong knowledge in French preferred

Preferred Skills and Experience

Bachelor's degree or Master’s degree

5 years of experience (minimum) selling technical services for multi-industry customers

Understanding how collaboration and unified communications fits into overall employee and customer experience.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.