Customer Technology Advisor for Microsoft 365

vor 1 Tag


Zürich, Schweiz Kyndryl Vollzeit

Customer Technology Advisor for Microsoft 365 (m/f/d)

Apply remote type: Partially Remote

Locations: Zurich, Switzerland

Time type: Full time

Posted on: Posted 7 Days Ago

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.

As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.

This role is for you if you are passionate about creating an exceptional employee experience – making modern hybrid work life easier, simpler, more unified, and more secure.

Primary duties may include, but are not limited to:

  • You will lead client meetings and pitches, create win themes and work with Solution Architects to help shape solutions and proposals to drive the secure modernization of collaboration and messaging services.
  • Deeply understand technologies and solutions from Microsoft and relevant partners that can be used to deliver client solutions: Microsoft 365, SharePoint, Collaboration Hubs, Teams, Telephony, Power Apps, Power BI, Viva workplace analytics, security.
  • You will deliver consulting engagements to modernize collaboration, doing deep dives for one or several of our Digital Workplace technologies and platforms across Collaboration and Messaging Services and Active Directory and creating roadmaps and implementing solutions.
  • You will be part of a diverse, inclusive, exceptional delivery team focusing on modernizing the workplace experience.

Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value-driven solutions within the practice services domain(s). Your exceptional customer-facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions.

In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work.

Required Skills and Experience

  • 5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise.
  • Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
  • 5+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and designing M365 solutions.
  • Experience with both On-Prem and Cloud-based implementation of one or more major vendor offerings around Voice and Unified Communications.
  • Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint.
  • Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demos, prototyping and Proof of Concepts.
  • Excellent verbal, written and presentation skills.
  • Fluent in English and German, strong knowledge in French preferred.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter.

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