Customer Technology Advisor for Microsoft 365
vor 24 Stunden
Customer Technology Advisor for Microsoft 365 (m/f/d)
Apply remote type Partially Remote locations Zurich, Switzerland time type Full time posted on Posted 3 Days Ago job requisition id R-29030
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.
This role is for you if you are passionate about creating an exceptional employee experience – making modern hybrid work life easier, simpler, more unified, and more secure. Are you passionate about Consulting to support clients in creating an exceptional employee experience through strategy development and implementation? Are you able to stitch a solution assessing the client current state and leverage technology investments they have already made and extract more value for them and drive adoption? Do you enjoy consulting and applying your skills in how to Modernize Workplaces and enable New Ways of Working for Enterprises?
Primary duties may include, but are not limited to:
- You will lead client meetings and pitches, create win themes and work with Solution Architects to help shape solutions and proposals to drive the secure modernization of collaboration and messaging services.
- Deeply understand technologies and solutions from Microsoft and relevant partners that can be used to deliver client solutions: Microsoft 365, SharePoint, Collaboration Hubs, Teams, Telephony, Power Apps, Power BI, Viva workplace analytics, security.
- You will deliver consulting engagements to modernize collaboration, doing deep dives for one or several of our Digital Workplace technologies and platforms across Collaboration and Messaging Services and Active Directory and creating roadmaps and implementing solutions.
- You will be part of a diverse, inclusive, exceptional delivery team focusing on modernizing the workplace experience. You will work closely with account teams, client teams, and specialist sellers, as well as with strategic partners like Amazon Connect, Microsoft, Service Now, and Nexthink to name a few.
Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
- 5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise.
- Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
- 5+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and designing M365 solutions: Experience with Microsoft Teams inclusive of Enterprise Voice – advise, design, implement and migrate.
- Experience with both On-Prem and Cloud-based implementation of one or more major vendor offerings around Voice and Unified Communications.
- Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint.
- Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demos, prototyping and Proof of Concepts.
- Experienced level skills with Design Thinking, Agile and DevOps methods.
- Excellent verbal, written and presentation skills.
- Self-driven, detail-oriented.
- Ability to work collaboratively and productively with globally dispersed teams.
- Ability to manage ambiguity, yet producing tangible results.
- Ability to effectively manage challenging situations without loss of focus when under pressure.
- Fluent in English and German, strong knowledge in French preferred.
Preferred Skills and Experience
- Bachelor's degree or Master’s degree.
- 5 years of experience (minimum) selling technical services for multi-industry customers.
- Understanding how collaboration and unified communications fits into overall employee and customer experience.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
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Zürich, Schweiz Kyndryl VollzeitCustomer Technology Advisor for Microsoft 365 (m/f/d) Apply remote type: Partially Remote Locations: Zurich, Switzerland Time type: Full time Posted on: Posted 7 Days Ago Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving...
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