Account Manager, Installed Base

Are you a professional seeking a new challenge in a dynamic and fast developing business? We are looking for an Account Manager for Systems & Software (SYSS), responsible for the Installed Base business in the DACH region, with a primary focus on Switzerland and Southern Germany. In this role, you will be the first point of contact for our customers, supporting them through tailored Lifecycle Services solutions. This includes recommending system upgrades to enhance performance and reliability and assisting with system expansions. You will also be responsible for managing Long Term Service Agreements, repairs, and training activities to ensure optimal system performance and customer satisfaction.You will collaborate closely with other departments (Service Operations, Customer Service, Customer Success, Marketing, and Global Lifecycle Services) to continuously update and improve service offerings considering all relevant business aspects.Let's Go, together We offer a dynamic environment where individual contributions and inventions are valued and provide opportunities for training and self-development.Seeking new opportunities to sell assigned products, solutions, and services to the installed customer base.Driving sales and proposal strategies in coordination with the sales support organization.Collaborating with account managers and internal teams to align on account strategies and execution.Promoting tailored product solutions and applying best sales practices to engage existing customers.Maintaining and growing the installed customer base by developing strong relationships across all organizational levels.Maximizing customer interaction through face-to-face meetings and remote communication, leveraging Inside Sales and Operations teams.Utilizing sales processes and tools (CRM, Solution Selling, dashboards) to forecast business expectations and provide visibility into future opportunities.Participating in customer development activities such as trade shows, fairs, and conferences to promote Emerson’s offerings.Who You Are:You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse stakeholders.You diligently seek out and engage potential clients with enthusiasm and determination, always aiming to expand the customer base and drive sales growth.You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings.You create teamwork, allowing others across the organization to achieve shared objectives, fostering collaboration and ensuring that everyone works together towards common goals.For This Role, You Will Need:Technical degree, or equivalent experience Knowledge of Lifecycle Services related to DCS, SIS, ISW, and MES systemsExposure to industrial automation environment (. chemical, petrochemical, oil & gas, power, life science, refining), with a good technical understandingCRM & MS Office toolsProficiency in English and German languageWillingness to travel in the country and regionallyDriver’s licensePreferred Qualifications that Set You Apart: Matrix organization experienceKnowledge of Emerson’s signature DCS system - DeltaVAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.What We OfferA varied and creative role in the exciting and fast-growing field of automationExcellent opportunities for personal growth and long-term career development within EMERSON, a global leaderA supportive and welcoming atmosphere within our dynamic DACH teamAn international environment where motivated people truly make an impactFlexible working hours and the option to partially work from homeA neutral company car available for both business and private useAn attractive sales incentive plan (SIP) / bonus programAccident and life insuranceOther