Junior Desktop Analyst
vor 19 Stunden
A leading pharmaceutical company in Basel is looking for a Junior Desktop Analyst who is fluent in German & English.
Our client is looking for a junior candidate who either has e.g. 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. They needsomeone with ServiceNow experience and Gsuite Applications. Additionally they are looking for someone who is passionate and knowledgeable about the digital workplace.
Tasks & Responsibilities:
- Acting as a digital enabler for our business colleagues & functions
- Create, resolve and close incidents/service requests within allocated timelines
- Support IT hardware lifecycle management processes
- Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
- Support all standard workplace infrastructure, global/local projects and deployments.
- Ensure that knowledge base articles are created and maintained.
- Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
- Proactively addressing and following through process-improvement ideas
Key requirements
- 0-2 years of experience in a desktop support or similar IT role
- Innovative and proactive problem solver highly accountable, result oriented mindset
- Good interpersonal communication skills pairing with empathy
- Consultancy skills on digital workplace tools and solutions
- Enterprise Application, deployments, consulting and adoption
- Passionate and knowledgeable about the digital workplace
- Desire to learn
- Basic understanding of Windows and Mac OS environments, desktop hardware, software
- applications, and networking fundamentals
- German and English fluent and B2 writing skills
It is an urgent position. If interested please apply soon
Richa Bali-
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