Junior Desktop Analyst

vor 19 Stunden

Basel, Schweiz Randstad Digital Switzerland Vollzeit

Direct message the job poster from Randstad Digital Switzerland

Supporting people and organizations realizing their full potential.

A leading pharmaceutical company in Basel is looking for a Junior Desktop Analyst who is fluent in German & English.

Our client is looking for a junior candidate who either has 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 year of technical support or similar. They need someone with ServiceNow experience and Gsuite Applications. Additionally, they are looking for someone who is passionate and knowledgeable about the digital workplace.

Tasks & Responsibilities:

  • Acting as a digital enabler for our business colleagues & functions
  • Create, resolve and close incidents/service requests within allocated timelines
  • Support IT hardware lifecycle management processes
  • Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
  • Support all standard workplace infrastructure, global/local projects and deployments.
  • Ensure that knowledge base articles are created and maintained.
  • Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
  • Proactively addressing and following through process-improvement ideas

Key Requirements:

  • 0-2 years of experience in a desktop support or similar IT role
  • Innovative and proactive problem solver with a highly accountable, result-oriented mindset
  • Good interpersonal communication skills paired with empathy
  • Consultancy skills on digital workplace tools and solutions
  • Enterprise Application, deployments, consulting and adoption
  • Passionate and knowledgeable about the digital workplace
  • Desire to learn
  • Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals
  • Fluent in German and English with B2 writing skills

It is an urgent position. If interested, please apply soon

Seniority Level
  • Entry level
Employment Type
  • Contract
Job Function
  • Information Technology
Industries
  • Pharmaceutical Manufacturing
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