Junior Desktop Analyst
vor 21 Stunden
Junior Desktop Analyst – 6277
Our client is a pioneer in Drug Discovery and Development and one of the frontrunners in Personalised Healthcare. As the world’s largest R&D spender in the pharmaceutical and diagnostics domain, they work in a vast number of drug discovery & therapeutic areas and are highly recognized internationally.
The perfect candidate has 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 year of technical support or similar. The main responsibility is to provide technical support, troubleshoot technical issues, provide timely customer feedback, and able to speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.
We need someone with ServiceNow experience and Gsuite Applications. Additionally, we are looking for someone with excellent interpersonal skills, who is passionate and knowledgeable about the digital workplace.
The start date of the contract is ideally from 01.02.2025 until 31.12.2025 and based in Basel.
Main Responsibilities:- Acting as a digital enabler for our business colleagues & functions
- Create, resolve and close incidents/service requests within allocated timelines
- Support IT hardware lifecycle management processes
- Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
- Support all standard workplace infrastructure, global/local projects and deployments.
- Ensure that knowledge base articles are created and maintained.
- Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized employee experience.
- Proactively addressing and following through process-improvement ideas
- Relevant Swiss working/residency permit or Swiss/EU-Citizenship required
- 0-2 years of experience in a desktop support or similar IT role
- Innovative and proactive problem solver highly accountable, result oriented mindset
- Good interpersonal communication skills pairing with empathy
- Consultancy skills on digital workplace tools and solutions
- Enterprise Application, deployments, consulting and adoption
- Passionate and knowledgeable about the digital workplace and desire to learn
- Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals
- German and English fluent
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