IT Support Engineer

vor 3 Wochen

PlanlesOuates, Schweiz PSiDEO SA Vollzeit

Based in Geneva (HQ) and Singapore, operating in more than 30 countries, PSiDEO provides a wide range of premium outsourced IT services to global customers, as well as the technical expertise and reliability of a software publisher. Our activities are:

  • Delivering IT as a Service by providing packaged services that include hardware, software and IT services at a fixed price per service per month: NGIT-Managed Services;
  • Managing IT infrastructures: Adaptive Outsourcing: Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT department management roles);
  • Software development, among which our leading product B-Com Community and Event Management platform.

To join our IT infrastructure management team, we are looking for one:

IT Support Engineer

passionate about IT technologies and their use, always eager to learn and evolve and stimulated by a demanding environment. She/he will aim to reach excellence to provide high quality services to users.

Mission

Delivering first and second level IT support:

  • Qualification and resolution of incidents
  • Service requests management in relation with international customers
  • Frequent interactions with users by phone, email and instant messaging
  • Support in the introduction of new technologies and systems
  • Train users of new hardware and software applications

And working with our infrastructure engineering team:

  • Management of sophisticated Windows infrastructures
  • Management of the deployment of OS and applications (leveraging NGIT Endpoint Management platform based on MS Endpoint Configuration Manager and PSiDEO software)
  • Implementation of various IT solutions related to infrastructure and / or customers’ business applications based on various technologies (skills development projects)
Profile and skills
  • HES or Bachelor degree or Apprenticeship in Computer Science, Communication Systems, Telecommunication
  • Previous experience in IT support
  • As much experience as possible in technical domains you'll work on (see above)
  • Users and solutions oriented
  • Ability to communicate in both technical and non-technical ways with clients and colleagues
  • Perfect command of French and English: spoken and written, technical and common
  • Structured and synthetic approach
  • Willingness to constantly learn and progress
  • Rigorous, flexible, stress resistant, autonomous and passionate about computer science technologies
  • Swiss or European nationality, B, C, G work permit

 

We offer
  • A strong culture of engineering, innovation and continuous improvement
  • A dynamic and highly motivating environment
  • Opportunities to take responsibilities and contribute to exciting projects
  • Career development possibilities
  • Competitive packages

Please note that only applications in English will be considered.

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