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It Support Engineer

vor 2 Monaten

PlanlesOuates, Schweiz PSiDEO SA Vollzeit

passionate about IT technologies and their use, always eager to learn and evolve and stimulated by a demanding environment. She/he will aim to reach excellence to provide high quality services to users.

Mission

Delivering first and second level IT support:

  • Qualification and resolution of incidents
  • Service requests management in relation with international customers
  • Frequent interactions with users by phone, email and instant messaging
  • Support in the introduction of new technologies and systems
  • Train users of new hardware and software applications

And working with our infrastructure engineering team:

  • Management of sophisticated Windows infrastructures
  • Management of the deployment of OS and applications (leveraging NGIT Endpoint Management platform based on MS Endpoint Configuration Manager and PSiDEO software)
  • Implementation of various IT solutions related to infrastructure and / or customers’ business applications based on various technologies (skills development projects)
Profile and skills
  • HES or Bachelor degree or Apprenticeship in Computer Science, Communication Systems, Telecommunication
  • Previous experience in IT support
  • As much experience as possible in technical domains you'll work on (see above)
  • Users and solutions oriented
  • Ability to communicate in both technical and non-technical ways with clients and colleagues
  • Perfect command of French and English: spoken and written, technical and common
  • Structured and synthetic approach
  • Willingness to constantly learn and progress
  • Rigorous, flexible, stress resistant, autonomous and passionate about computer science technologies
  • Swiss or European nationality, B, C, G work permit

 

We offer
  • A strong culture of engineering, innovation and continuous improvement
  • A dynamic and highly motivating environment
  • Opportunities to take responsibilities and contribute to exciting projects
  • Career development possibilities
  • Competitive packages

Please note that only applications in English will be considered.

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