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CRM Lead – Functional & Governance - (Pharma Domain Experience) - (Remote) Switzerland (CH), Austria (AT), Greece (GR) Full Time / Contract Experience & Competency Expectations Experience: 8–10 years in CRM operations, configuration management, or commercial IT within life sciences or similar regulated industries. Platform Expertise: Deep understanding of CRM ecosystems (e.g., Veeva, Salesforce) — including configuration, workflow design, data integration, and reporting. Process Governance: Proven track record in establishing and maintaining governance frameworks, SOPs, and SLAs across multiple markets. Cross-Functional Collaboration: Ability to work with commercial, medical, and data teams to align operational processes. Analytical Thinking: Strong problem-solving skills with a data-driven approach to issue resolution. Leadership: Ability to lead functional discussions, drive consensus, and ensure cross-market adoption of standardized practices. Success Metrics Achievement of SLA and KPI targets across all CRM operational areas. Measurable improvement in CRM data quality and compliance metrics. Reduction in operational backlog or redundant processes. Improved stakeholder satisfaction (measured via governance reviews or VoC surveys