Aktuelle Jobs im Zusammenhang mit Customer Service Representative - Luzern, Luzern - TN Switzerland

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Customer Service Representative

vor 1 Woche

Luzern, Luzern, Schweiz TN Switzerland Vollzeit
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Pandora Jewelry Brand Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in German language.

Key Responsibilities:
  • Handle calls, emails, and chats with a sense of empathy and understanding
  • Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations
  • As a brand ambassador, provide promotion support and be knowledgeable about current promotions and new offers
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order, and returns based on policy provided through training guidelines
  • Exchange ideas and solutions with colleagues and turn every customer into a happy customer
Requirements:
  • Excellent command of German
  • Good knowledge of English
  • Great communication and soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Ability to multitask and have strong interpersonal skills
  • Ability to work in rotating shifts and availability to work overtime when required
  • Work experience in customer support is considered an advantage
  • A positive and adventurous attitude
What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity