SPA Sales Associate

vor 1 Tag


Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

The Spa Sales Associate is responsible for driving service and retail sales in the Spa to maximize revenue and achieve high levels of guest satisfaction, in line with MSC Cruises policies and procedures.

Key Accountabilities

- Ensure Spa retail and service sales by guest interaction, hosting of activities, and conducting wellness consultations.

- Manage the Spa boutique, greeting and assisting guests, following correct setup and merchandising guidelines, and inventory management.

- Execute regular wellness and spa events and activities as per company procedure in regards to setup, script, and promotional offers.

- Execute skincare, body care, and hair care consultations, promoting service and retail solutions.

- Support the onboard therapist and technician team in closing retail sales.

- Support the Spa Reception in upselling, upgrading, and closing service packages.

- Execute product knowledge and retail techniques training sessions to the Spa Team.

Qualifications (Skills, Competencies, Experience)

- Advanced product knowledge (Skincare, Body care, Hair care)

- Proficient speaking, reading, and writing skills in English; knowledge of any other language is considered a plus.

- High School Graduate or equivalent.

- Up-selling and cross-selling skills.

- Exceptional communication and customer service skills.

- Computer Literacy.

VISA Requirements (if any)

Valid passport


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