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Product & Training Manager - Fine Watches Expert
vor 2 Monaten
Position Overview
Tiffany & Co. is seeking a highly skilled Product & Training Manager to join its Geneva-based watchmaking division. As a key member of the team, you will play a crucial role in developing the Maison's watch product content and training courses, as well as coordinating the Retail Learning Department.
Key Responsibilities
- Align and coordinate content needs for product-related topics, ensuring seamless integration with Merchandising, Product Development, and PR departments.
- Gather and produce visual assets, product details, and know-how in collaboration with stakeholders from various departments.
- Create materials for all watch collections, ranging from core models to special editions and high-end pieces, aligned with the product launch calendar and High Jewelry (HJ) events.
- Engage in significant content writing tasks, including product descriptions, storytelling elements, client benefits, etc.
- Develop digital training content utilizing various software platforms and digitize existing content.
- Proactively create new formats and tools to enhance the training experience.
Training and Development
- Build awareness and trust around watches, fostering a deeper understanding among Retail and HQ teams.
- Contribute to defining and implementing the training strategy for Retail and HQ, ensuring alignment with business objectives.
- Contribute to the organization of training events, leveraging your expertise to create engaging and effective learning experiences.
- Liaise with the Global Learning & Development (L&D) team in NYC, as well as with external service providers, to ensure seamless collaboration and knowledge sharing.
- Lead in animating local trainers around the world on watches, promoting a consistent and high-quality training experience.
- Act as the voice of watches within the Global training community, providing expert guidance and support.
- Monitor training KPIs, global and regional action plans, and measure the impact of training on sales performance and motivation.
- Monitor the training budget, ensuring effective resource allocation and ROI.
Requirements
- Higher education or master's degree in marketing or business.
- Bilingual level in French and English required, with excellent writing skills.
- 5-year experience in luxury, preferably in Jewelry or Watchmaking marketing, retail, or training.
- Great product sensitivity and pronounced taste for watchmaking.
- Strong appetite for training and digital.
- Perfect mastery of the Office Pack (PowerPoint), Photoshop, and any design learning tools would be a plus.
