Guest Relations Ambassador

vor 4 Wochen


Bern, Bern, Schweiz Eram Talent Vollzeit
Customer Service Ambassador

Eram Talent is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Ambassador in Saudi Arabia. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

You will be the primary point of contact for guests, greeting them upon arrival, providing information about the property and nearby attractions, and assisting with any inquiries or special requests they may have. You will also be responsible for resolving any guest concerns or complaints in a timely and professional manner. Additionally, you will collaborate with other departments to ensure a seamless guest experience.

The ideal candidate for this role is passionate about hospitality, has excellent communication and interpersonal skills, and is able to thrive in a fast-paced environment. Fluency in English is required, and knowledge of additional languages is a plus. Prior experience in a customer service role in the hospitality industry is preferred.

Key Responsibilities:
  • Ensure a personalized and attentive experience for all guests.
  • Receive and manage guest feedback, including compliments and complaints.
  • Identify and recognize VIP guests, regular patrons, and special occasions.
  • Coordinate personalized services or amenities for special guests.
  • Provide support for event logistics and guest services.
  • Implement loyalty programs or recognition initiatives.
  • Implement improvements based on customer feedback to enhance overall satisfaction.
  • Oversee the reservation process, ensuring accuracy and efficiency.
  • Coordinate with the front-of-house staff to manage table allocations and optimize seating.
  • Confirm reservations and communicate any special requests to relevant departments.
  • Collaborate with various departments, including kitchen, housekeeping, and event planning, to ensure seamless guest experiences.
  • Communicate guest preferences, special requests, and requirements to relevant staff members.
  • Train front-line staff on guest relations standards and customer service best practices.
  • Conduct regular training sessions to enhance the team's interpersonal and communication skills.
  • Foster a guest-centric culture among all staff members.
  • Handle challenging situations or guest complaints with professionalism and discretion.
  • Implement crisis management procedures to address issues swiftly and effectively.
  • Work towards resolving conflicts to the satisfaction of the guests.
  • Maintain accurate guest databases, including contact information and preferences.
  • Use guest information to personalize interactions and anticipate needs.
  • Ensure compliance with data protection and privacy regulations.
  • Conduct regular audits and inspections to ensure service standards are consistently met.

  • Guest Relations Host

    vor 12 Stunden


    Bern, Bern, Schweiz Eram Talent Vollzeit

    Eram Talent is seeking a skilled Guest Relations Host to provide exceptional customer service to hotel guests in Saudi Arabia.Key Responsibilities:Interact with guests in a friendly and professional manner, ensuring their comfort and satisfaction.Accommodate guests according to their needs, providing a seamless journey.Adapt quickly to changing event...


  • Bern, Bern, Schweiz Eram Talent Vollzeit

    Eram Talent is seeking a skilled Hospitality Ambassador to provide exceptional guest experiences in Saudi Arabia. As a key member of our team, you will be responsible for creating a warm and inviting atmosphere for guests, ensuring seamless service delivery, and upholding the highest standards of customer service.Key Responsibilities:Welcome and greet guests...


  • Bern, Bern, Schweiz British Embassy Vollzeit

    The British Embassy in Berne is part of a worldwide network, representing British political, economic and consular interests overseas. We are seeking a Residence Intern to support the team that manages and runs the official functions of the British Embassy events at the residence of the Ambassador.Main Purpose:The main purpose of this role will be to gain...


  • Bern, Schweiz Eram Talent Vollzeit

    Eram Talent is currently seeking highly motivated and customer-oriented individuals to join our team as Guest Relations Ambassadors in Saudi Arabia. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.You will be the primary point of contact for guests,...

  • Guest Relations Host

    vor 5 Monaten


    Bern, Schweiz Eram Talent Vollzeit

    Eram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia. As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences. Below are the listed job roles for the ideal candidate : Interact...

  • Guest Service Agent

    vor 5 Monaten


    Bern, Schweiz Prizeotel Bern-City Vollzeit

    Empfang / Rezeption Guest Relation / Kundenbetreuung prizeotel ist ein Design-Hotel ohne Allüren. Und das sogar zum Budget-Preis. Wir schnacken nicht nur, wir machen’s lieber - und zwar anders als die Anderen. Und das sieht und spürt man. Nicht nur bei Service, Ausstattung und Design - sondern mitten im Herz. Uns ist ein lockerer Ton und die Freude am...

  • Guest Service Agent

    vor 5 Monaten


    Bern, Schweiz Prizeotel Bern-City Vollzeit

    Empfang / Rezeption Guest Relation / Kundenbetreuung prizeotel ist ein Design-Hotel ohne Allüren. Und das sogar zum Budget-Preis. Wir schnacken nicht nur, wir machen’s lieber - und zwar anders als die Anderen. Und das sieht und spürt man. Nicht nur bei Service, Ausstattung und Design - sondern mitten im Herz. Uns ist ein lockerer Ton und die Freude am...

  • Guest Service Agent

    vor 4 Monaten


    Bern, Schweiz Prizeotel Bern-City Vollzeit

    Empfang / Rezeption Guest Relation / Kundenbetreuung prizeotel ist ein Design-Hotel ohne Allüren. Und das sogar zum Budget-Preis. Wir schnacken nicht nur, wir machen’s lieber - und zwar anders als die Anderen. Und das sieht und spürt man. Nicht nur bei Service, Ausstattung und Design - sondern mitten im Herz. Uns ist ein lockerer Ton und die Freude am...

  • Guest Service Agent

    vor 4 Monaten


    Bern, Schweiz Prizeotel Bern-City Vollzeit

    Empfang / Rezeption Guest Relation / Kundenbetreuung prizeotel ist ein Design-Hotel ohne Allüren. Und das sogar zum Budget-Preis. Wir schnacken nicht nur, wir machen’s lieber - und zwar anders als die Anderen. Und das sieht und spürt man. Nicht nur bei Service, Ausstattung und Design - sondern mitten im Herz. Uns ist ein lockerer Ton und die Freude am...

  • Vizedirektor (M/w)

    vor 4 Monaten


    Bern, Schweiz Hotel Bellevue Palace Vollzeit

    F&B Management - Effiziente Führung des Hotels gemeinsam mit dem General Manager - Verantwortung für das Tagesgeschäft im Hotel insbesondere mit Fokus in den Bereichen F&B, Events, Einkauf und rückwärtige Dienste. - Im F&B sind Sie Schnittstelle zu den Schwesterhotels und zum Corporate Office der Michel Reybier Hospitality. - Produkteentwicklung im...

  • Economic Researcher

    vor 1 Woche


    Bern, Schweiz Ministry of Foreign Affairs Vollzeit

    Responsibilities:Monitor developments and the strategic economic policy of the host country by analyzing development plans, tax policy, investment policies, the volume of foreign and national investments, and performance of the national economy and prepare daily, weekly and periodic reports.Collect and analyze data, prepare studies related to bilateral...

  • HRbp Agile Manager

    vor 4 Monaten


    Bern, Schweiz CSL Behring Vollzeit

    **The Opportunity**: Reporting to the HRBP Squad Lead (Manufacturing, Operations, EF, Commercial R&D), as the **HRBP Agile Manager**, you will build trusted relationships with business leaders (GLG-3) for their respective customer group (Operations, EF, Commercial, R&D) within their geographical region (Americas, APAC, EMEA) that enable the creation of an HR...

  • Front Office Manager

    vor 5 Monaten


    Bern, Schweiz Novotel Bern Expo Vollzeit

    Empfang / Rezeption Der Hotelkomplex Bern Messe Hotels AG besteht aus den drei Hotelmarken Novotel, ibis und ibis budget und gehört den weltweit vertretenen AccorHotels an. Das Novotel Bern Expo ist ein 4-Sterne-Business-Hotel mit 112 Zimmern. Das Hotel ibis** verfügt über 96 moderne Economy-Zimmer, einen Frühstücksraum und eine Kitchen Lounge/Bar....


  • Bern, Schweiz CSL Behring Vollzeit

    **Purpose**: Lead, coach, develop the HRBP Agile Team within the EMEA region whilst ensuring delivery of best-in-class people and organizational scalable, consistent and efficient HR solutions to leaders and employees across legal entities of the CSL enterprise within remit, whist creating an environment where employees of all backgrounds can find promising...