Hospitality Ambassador

Eram Talent is seeking a skilled Hospitality Ambassador to provide exceptional guest experiences in Saudi Arabia. As a key member of our team, you will be responsible for creating a warm and inviting atmosphere for guests, ensuring seamless service delivery, and upholding the highest standards of customer service.

• Welcome and greet guests with a friendly and professional demeanor, ensuring a positive first impression.
• Manage reservations, update availability, and confirm bookings with guests, providing accurate and timely information.
• Handle guest inquiries, requests, and special accommodations with professionalism and courtesy, ensuring their needs are met and exceeded.
• Supervise and train host/hostess staff, providing guidance on greeting protocols, seating procedures, and guest service standards.
• Assign duties and responsibilities to host/hostess team members, ensuring adequate staffing levels to meet guest demand.
• Organize and maintain reservation records, guest lists, and seating charts, ensuring confidentiality and accuracy of information.
• Address guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction and retention.

Requirements

• Excellent English verbal and written communication skills.
• Bachelor's degree in business administration, hotel management, or an equivalent.
• Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in reservation management software, point-of-sale systems, and Microsoft Office Suite.
• Ability to remain calm and composed under pressure, with a positive attitude and a commitment to delivering exceptional guest experiences.