Digital Event Solutions Expert

Vor 6 Tagen

Genf, Genf, Schweiz World Economic Forum Vollzeit

About the Role

The World Economic Forum is seeking a highly skilled Event Technology Services Specialist to join our team. As a key member of our Global Programming Group, you will be responsible for delivering physical and virtual events, managing digital solutions, and coordinating with diverse teams.

Key Responsibilities

  • Manage and drive IT projects, including planning, logistics, and resource allocation to deliver successful technology solutions for Forum Annual and Regional Meetings, as well as smaller workshops and partner meetings.
  • Work with multiple internal Forum units (Digital Technology, Security, Event Management, Participant Services, Design, and Infrastructure) to foster technology integration according to their respective requirements.
  • Identify new technology innovations to improve our Events and enhance the experience of our participants.
  • Establish measures for success, write debriefs, and provide executive summaries.
  • Travel abroad for durations of 1 to 4 weeks several times a year.
  • Understand the Forum's strategic goals and objectives and deliver digital products and services that support and enhance business outcomes, operations, and processes.
  • Work with stakeholder teams to define product vision based on business and user needs.
  • Plan, prioritize, and implement new product functionality, processes, and tools with an emphasis on iterative, agile deployment.
  • Drive operational excellence, and process and product design that support operational performance.
  • Gather, organize, analyze, and document requirements; understand the business and user pain points, and identify and implement effective and efficient product solutions.
  • Provide functional and configuration support.

Requirements

  • Bachelor's degree in computer science.
  • 5 to 10 years' relevant work experience.
  • Experience in Event IT management.
  • Experience with IT infrastructure.
  • Experience in Event IT product management.
  • Experience leading and operating projects.
  • Proven leadership ability.
  • Proven experience in project management and agile methodologies.
  • Strong organizational skills.
  • Ability to convey concepts and ideas to an executive audience.
  • Strong focus on the end-user, bringing empathy and an enthusiasm for genuinely improving how the Event Technology Services team can serve and engage people.
  • Interest in technology and innovation.
  • Very detailed-oriented and strong analytical skills.
  • Strong evaluation and problem-solving abilities.
  • Exceptional service orientation.
  • Fluency in English, with excellent written, digital, and verbal communication skills, with the ability to adapt communication approach to different audiences (technical, non-technical, at different levels). German will be a plus.

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