Product Quality Assurance and Support Specialist

Vor 2 Tagen

Zürich, Zürich, Schweiz LeaseTeq AG Vollzeit

At LeaseTeq AG, we are seeking a highly skilled Product Quality Assurance and Support Specialist to join our team.

About the Role

This is an exciting opportunity to play a critical role in ensuring the quality and reliability of our products. As a Product Quality Assurance and Support Specialist, you will be responsible for bridging the gap between the development team, product management, and end-users.

Key Responsibilities
  • Quality Assurance (QA)
    • Design, develop, and execute comprehensive test plans and test cases for new features and bug fixes.
    • Conduct functional, regression, and integration testing to ensure software quality and stability.
    • Collaborate with product managers and developers to understand requirements and translate them into effective test strategies.
    • Report bugs and issues with detailed documentation and follow up on resolutions, ensuring proper tracking in issue management tools like JIRA.
  • User Acceptance Testing (UAT)
    • Coordinate and support UAT sessions with end-users, ensuring that the product meets user requirements and expectations.
    • Create UAT test scenarios, scripts, and manage test data. Work closely with stakeholders to validate business requirements, gather feedback, and ensure any defects are resolved before the product release.
    • Document UAT results and provide feedback to the development and product teams.
  • Internal Support for Production Issues
    • Act as the first point of contact for internal teams regarding product-related queries and production incidents.
    • Investigate, troubleshoot, and document production issues, working with the development team to identify root causes and implement solutions.
    • Provide timely and effective communication to stakeholders regarding the status of ongoing support issues and resolutions.
    • Maintain and update support documentation, including knowledge bases and troubleshooting guides for common product issues.
    Requirements
    • A minimum of 5 years of experience in QA, UAT, or product support roles within a software product development environment.
    • Technical skills: proficiency in creating and executing test cases and plans, familiarity with test management tools (e.g., JIRA), understanding of APIs, databases, and basic SQL for querying data (nice to have), experience with debugging tools and logs to assist in troubleshooting production issues.
    • Soft skills: strong problem-solving skills, excellent verbal and written communication skills, detail-oriented, ability to work collaboratively in cross-functional teams, while managing time effectively across multiple tasks.
    What We Offer

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, and a range of benefits including flexible working hours, on-site equipment, and opportunities for professional growth and development.

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